Director of Provider Operations – VA

Humana

. Report to an Associate VP of Strategy Advancement .

Posted 10/12/2026full-timeRemote • United StatesLead💰 $126,300 - $173,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in healthcare operations leadership, managing large teams, and implementing operational strategies that align with business goals. Proficient in improving data quality and guiding automation priorities while ensuring compliance with PHI/HIPAA regulations.

Highest-signal resume keywords

Healthcare Operations LeadershipTeam ManagementOperational Strategy DevelopmentProvider Data ManagementKPI Performance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementData Quality ImprovementCapacity PlanningAutomation GuidanceKPI Management

Soft Skills

CollaborationLeadershipCommunication

Certifications & Qualifications

Government Security Clearance (NBIS)

Industry Keywords

VA CCN CredentialingProvider Data LoadingPHIHIPAAVA/TRICARE Experience

About the role

Key responsibilities & impact

Report to an Associate VP of Strategy Advancement
Manage a large operations team
Build, execute, and oversee manual operations supporting VA CCN Credentialing and Provider Data Loading
Define operational strategy and priorities aligned with business goals and requirements
Ensure operational infrastructure remains efficient, reliable, and cost-effective
Collaborate across Provider teams and Humana Military
Improve manual work and enhance data quality
Guide automation priorities
Manage performance through KPIs, staffing, and capacity planning
Travel occasionally to Humana offices for training or meetings

Requirements

What you’ll need

U.S. citizenship required
Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services)
Candidates currently living in Puerto Rico cannot be hired
7 years managing 15+ associates
10 years of healthcare operations leadership experience
5 years of experience building a large-scale operations team for a new implementation
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Bachelor's degree preferred
VA/TRICARE experience preferred
Provider data management experience preferred

Benefits

Comp & perks

Bonus incentive plan based upon company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Self-provided internet service for home work
Remote work arrangement
Occasional travel to Humana offices for training or meetings