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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in digital product management and strategy, with a focus on improving provider experiences and driving measurable business outcomes through cross-functional collaboration and data-driven insights.
Highest-signal resume keywords
Digital Product ManagementCross-Functional Team LeadershipDigital Strategy DevelopmentData Analytics UtilizationHealthcare Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital ExperienceProduct Roadmap ExecutionUser Experience OversightDigital EngagementProvider-Channel MarketingPerformance MonitoringInvestment PlanningContinuous Improvement
Soft Skills
CollaborationInfluencing PrioritiesCommunication
Industry Keywords
Healthcare PayerHealthcare ProviderDigital TransformationProvider SatisfactionSelf-Service AdoptionPHI/HIPAA Compliance
About the role
Key responsibilities & impact- Partner across business, technology, operations, marketing, analytics, and provider-facing teams to drive digital transformation
- Improve self-service adoption and provider satisfaction
- Deliver measurable business outcomes
- Oversee product management, user experience, digital engagement, and provider-channel marketing capabilities
- Ensure coordinated, personalized, and impactful provider experiences
- Lead 5 direct reports across Product Management and Design
- Lead the roadmap and delivery priorities for provider-facing digital platforms
- Understand organizational needs and align priorities with cross-functional teams
- Define requirements, manage priorities, and guide digital product delivery
- Monitor platform performance, provider satisfaction, adoption, and operational measures
- Identify opportunities to improve provider experiences and digital self-service
- Support investment planning, delivery oversight, and continuous platform improvement
- Report to the AVP, Product Management
Requirements
What you’ll need- 10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement
- 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives
- Demonstrated success developing and executing digital strategy, product roadmaps, and investment priorities that drive measurable business outcomes
- Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities and deliver transformation initiatives
- Strong experience leveraging data, analytics, and customer/provider insights to improve digital experiences, adoption, and engagement
- Experience within a healthcare payer, provider, or healthcare services organization preferred
- Experience supporting both public-facing and authenticated digital platforms preferred
- This role is not eligible for work visa sponsorship
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Bonus incentive plan based on company and/or individual performance
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Personal wellness and smart healthcare decision support
- Remote work arrangement
- Occasional travel to Humana offices for training or meetings