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Humana

Director, Quality Engineering – Patient Services, Pharmacy

Humana

. Lead quality engineering strategy and execution across a defined portfolio, domain, or segment .

Posted 10/20/2026full-timeRemote • New York • United StatesLead💰 $156,600 - $215,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading quality engineering strategies, managing teams, and driving automation-first practices within CI/CD pipelines. Proficient in establishing quality goals, metrics, and governance while ensuring compliance with security and regulatory standards.

Highest-signal resume keywords
Quality Engineering LeadershipTest Automation ManagementAgile MethodologiesCI/CD PracticesAPI Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Quality EngineeringTest AutomationSoftware EngineeringAgileDevOpsAPI TestingUI TestingIntegration TestingRegression TestingEnd-to-End Testing
Soft Skills
Strong CommunicationStakeholder ManagementInfluencing Skills
Tools & Technologies
Quality FrameworksAutomation ToolsCloud-Native PlatformsDistributed Systems
Industry Keywords
Quality GoalsKPIGovernanceContinuous ImprovementOperational ReadinessSecurity CompliancePHI/HIPAA

Tech Stack

Tools & technologies
CloudDistributed Systems

About the role

Key responsibilities & impact
  • Lead quality engineering strategy and execution across a defined portfolio, domain, or segment
  • Lead and develop quality engineering managers, leads, engineers, and SDETs
  • Drive organization design, talent growth, and team performance
  • Establish portfolio quality goals, KPIs, and governance
  • Embed built-in quality across planning, design, development, testing, and deployment
  • Oversee functional, integration, end-to-end, regression, and release validation testing
  • Own portfolio-level quality risk management, including defect trends, release concerns, environment issues, and cross-team dependencies
  • Drive automation-first practices and integrate quality signals, validation, and gates into CI/CD pipelines
  • Lead adoption of AI-enabled quality engineering capabilities
  • Sponsor modernization of quality frameworks, tooling, and test approaches for APIs, distributed systems, and cloud-native platforms
  • Oversee performance, resiliency, operational readiness, and security validation
  • Use metrics and production insights to drive continuous improvement, maturity, and investment priorities
  • Partner with segment and enterprise stakeholders to align execution with broader quality engineering strategy, standards, and reference architecture direction
  • Ensure responsible AI adoption and compliance with security, privacy, regulatory, and operational standards
  • Lead teams responsible for delivery quality, test automation, release readiness, and continuous improvement across multiple product and application teams
  • Travel occasionally to Humana offices for training or meetings

Requirements

What you’ll need
  • Bachelor’s degree or equivalent experience
  • 10+ years of experience in software engineering, quality engineering, testing, or related technical disciplines
  • 5+ years of leadership experience managing quality engineering, test automation, or software delivery teams in large enterprise environments
  • Experience leading quality engineering execution across multiple agile teams or a complex application/product portfolio
  • Demonstrated success driving quality engineering modernization, including automation, tooling, process improvement, and metrics-driven execution
  • Strong understanding of Agile, DevOps, and CI/CD practices
  • Experience with API, UI, integration, regression, and end-to-end testing approaches
  • Familiarity with distributed systems and modern application architectures
  • Strong communication and stakeholder management skills, with the ability to influence cross-functional leaders
  • Experience working in matrixed organizations and leading geographically distributed teams
  • Minimum home internet speed of 25 Mbps download and 10 Mbps upload
  • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks
  • Bonus incentive plan based upon company and/or individual performance
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • 401(k) retirement savings plan
  • Paid time off
  • Company holidays
  • Personal holidays
  • Paid parental leave
  • Paid caregiver leave
  • Short-term disability
  • Long-term disability
  • Life insurance
  • Remote work arrangement
  • Dedicated home workspace requirement to protect member PHI/HIPAA information