Director, Technology Solutions

Humana

. Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services .

Posted 9/29/2026full-timeUnited StatesLead💰 $172,200 - $236,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading operational transformation initiatives, implementing automation and process modernization strategies, and establishing Agile practices within technology operations. Proven ability to drive enterprise-wide change and enhance service delivery through strategic planning and governance.

Highest-signal resume keywords

Operational Transformation LeadershipAgile Program GovernanceAutomation ImplementationService Delivery ExcellenceAI-Enabled Process Modernization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Operations ManagementProcess AutomationAgile MethodologiesService Management FrameworksOperational Performance MetricsFulfillment OperationsLifecycle ManagementPredictive AnalyticsStrategic PlanningGovernance Frameworks

Soft Skills

Influencing Senior LeadersTeam LeadershipChange ManagementCoaching and MentoringCollaboration

Tools & Technologies

Workflow Automation PlatformsAI TechnologiesDigital Workplace SolutionsPerformance Management ToolsService Analytics

Certifications & Qualifications

Agile CertificationLean CertificationService Management CertificationProduct Leadership CertificationProgram Leadership Certification

Industry Keywords

HealthcareFinancial ServicesShared ServicesWorkplace TechnologyITILLeanProduct Operating Models

About the role

Key responsibilities & impact

Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services
Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences across Humana and its subsidiaries
Drive operational excellence through standardization, governance, and performance management
Establish service-level objectives and operational performance measures
Scale fulfillment capabilities to support enterprise growth
Lead automation capabilities to reduce manual effort and improve service delivery
Transform manager-driven onboarding and lifecycle processes into automated workflow-based experiences
Identify and prioritize AI, intelligent orchestration, and predictive analytics opportunities
Partner with Digital Workplace, Product Management, and Engineering teams on AI-enabled associate experiences
Establish and mature Agile operating practices across Associate Technology Experience
Lead Agile program governance, portfolio planning, prioritization, and delivery enablement
Build scalable shared services capabilities for multiple product and technology organizations
Develop long-term strategies for technology operations, fulfillment modernization, and process automation
Establish governance frameworks for decision-making, prioritization, and investment alignment
Use operational metrics, customer insights, service analytics, and business performance indicators to guide investments
Partner with business leaders, HR, Infrastructure, Security, Procurement, and Product organizations
Lead organizational change management for large-scale transformation initiatives
Build, develop, and lead a high-performing team
Coach leaders and team members on service management, automation-first thinking, and Agile delivery
Develop succession plans and talent strategies
Deliver improvements in onboarding readiness, automation rates, fulfillment cycle times, operational costs, associate satisfaction, Agile performance, AI adoption, and service standardization

Requirements

What you’ll need

Minimum of 5 years progressive leadership experience in technology operations, service delivery, fulfillment, workplace technology, or shared services environments
Experience leading large-scale operational transformation initiatives
Demonstrated success implementing automation and process modernization strategies
Experience leading Agile organizations, delivery practices, and portfolio governance models
Strong financial, operational, and strategic planning capabilities
Proven ability to influence senior leaders and drive enterprise-wide change
Experience leading geographically distributed teams and enterprise-scale operations
Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or related field (preferred)
Experience within highly regulated healthcare or financial services environments (preferred)
Experience implementing AI-enabled operational processes and workflow automation platforms (preferred)
Knowledge of ITIL, Agile, Lean, Product Operating Models, or Service Management frameworks (preferred)
Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms (preferred)
Certifications in Agile, Lean, Service Management, or Product/Program Leadership disciplines (preferred)

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Personal wellness support
Healthcare decision support
Equal opportunity employment protections