Field Service Coordinator

Humana

. Assess and evaluate members' needs and requirements .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $53,700 - $72,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in assessing member needs and developing personalized care plans while effectively navigating community resources and ensuring Medicaid eligibility. Strong communication and interpersonal skills are essential for collaborating with care teams and supporting members in various service areas.

Highest-signal resume keywords

Assessment Of Member NeedsCare Plan DevelopmentMedicaid Eligibility SupportCommunity Resource NavigationElectronic Case Note Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Long-Term Services And Support (LTSS) AssessmentHealth PromotionCoachingWellnessElectronic Information ApplicationsMicrosoft Office WordMicrosoft Office Excel

Soft Skills

Exceptional Verbal CommunicationExceptional Written CommunicationInterpersonal Skills

Tools & Technologies

Electronic Case Note Documentation SystemsMultiple Computer Applications

Certifications & Qualifications

Licensed RNLicensed Master's Social Worker

Industry Keywords

MedicareMedicaidCommunity HealthSocial Service Agencies

About the role

Key responsibilities & impact

Assess and evaluate members' needs and requirements
Meet members in their locations and assess needs and barriers
Connect members and families with appropriate care, wellbeing, and community resources
Administer ongoing long-term services and support (LTSS) assessments using person-centered approaches
Contact members telephonically and/or in person to establish goals and priorities
Evaluate resources and develop plans of care
Identify LTSS providers and community partnerships
Develop and modify service plans with applicable care team members
Support members with LTSS, environmental, social, housing, educational, and other service navigation
Use available member information to avoid duplicative assessments
Assist members in maintaining Medicaid eligibility
Collaborate with Medical Director, Geriatrician, and Care Coordinator to ensure cohesive service delivery and positive outcomes

Requirements

What you’ll need

Bachelor's degree in health and human services field
2 or more years of related experience
Knowledge of Microsoft Office Word and Excel
Exceptional verbal/written communication and interpersonal skills
Ability to use a variety of electronic information applications/software programs
Must complete tuberculosis (TB) screening if selected
Valid state driver's license
Personal vehicle liability insurance meeting state minimum limits or specified Humana limits, whichever is higher
Must have a separate room with a locked door usable as a home office
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Licensed RN or Licensed Master's Social Worker (preferred)
Prior experience with Medicare and Medicaid recipients (preferred)
Experience with electronic case note documentation and multiple computer applications/systems (preferred)
Experience with health promotion, coaching, and wellness (preferred)
Knowledge of community health and social service agencies and community resources (preferred)

Benefits

Comp & perks

Medical, dental, and vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Home-based remote work
Dedicated home office space requirements to protect member PHI/HIPAA information
Occasional travel to Humana offices for training or meetings