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Humana

Field Service Coordinator

Humana

. Assess and evaluate members' needs and requirements to achieve or maintain optimal wellness .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $53,700 - $72,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in assessing member needs and developing personalized care plans while ensuring compliance with Medicaid and Medicare requirements. Strong communication and interpersonal skills are essential for collaborating with care teams and connecting members to community resources.

Highest-signal resume keywords
Bachelor's Degree In Health And Human ServicesExperience With Medicare & Medicaid RecipientsElectronic Case Note DocumentationKnowledge Of Community Health And Social Service AgenciesExceptional Verbal/Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
LTSS-Related AssessmentsPerson-Centered Thinking ApproachesService Plan DevelopmentHealth PromotionCoaching And Wellness
Soft Skills
Interpersonal SkillsCommunication Skills
Tools & Technologies
Microsoft Office WordMicrosoft Office ExcelElectronic Information Applications
Certifications & Qualifications
Required TB ScreeningValid State Driver's License
Industry Keywords
Medicaid EligibilityCommunity ResourcesCare PlanningCohesive Service DeliveryMember PHI/HIPAA Compliance

About the role

Key responsibilities & impact
  • Assess and evaluate members' needs and requirements to achieve or maintain optimal wellness
  • Guide members and families toward appropriate care and wellbeing resources
  • Meet members in their locations and assess needs and barriers
  • Connect members with quality services to promote wellbeing and health outcomes
  • Administer initial and ongoing LTSS-related assessments using person-centered thinking approaches
  • Contact members by telephone and/or in person to establish goals and priorities
  • Evaluate resources, develop plans of care, and identify LTSS providers and community partnerships
  • Develop and continuously modify service plans
  • Involve applicable care team members in care planning
  • Support members and caregivers with LTSS, environmental, social, housing, educational and other services
  • Assist members in maintaining Medicaid eligibility
  • Collaborate with Medical Directors, Geriatricians and Care Coordinators to ensure cohesive service delivery and positive member outcomes
  • Work 40 scheduled hours per week

Requirements

What you’ll need
  • Bachelor's degree in health and human services field
  • 2 or more years of related experience
  • Knowledge of Microsoft Office Word and Excel
  • Exceptional verbal/written communication and interpersonal skills
  • Ability to use a variety of electronic information applications/software programs
  • Required TB screening
  • Valid state driver's license
  • Maintain personal vehicle liability insurance meeting state minimum limits or specified Humana limits
  • Separate room with a locked door usable as a home office
  • Prior experience with Medicare & Medicaid recipients (preferred)
  • Experience with electronic case note documentation and multiple computer applications/systems (preferred)
  • Experience with health promotion, coaching and wellness (preferred)
  • Knowledge of community health and social service agencies and community resources (preferred)
  • Home internet with at least 25 Mbps download and 10 Mbps upload speed
  • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks
  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Paid time off
  • Company and personal holidays
  • Paid parental and caregiver leave
  • Short-term and long-term disability
  • Life insurance
  • Self-provided home internet service requirements for remote work
  • Occasional travel to Humana offices for training or meetings may be required