Inbound Contact Representative 2 – Dental

Humana

. Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inbound calls, resolve issues, and document interactions effectively. Familiarity with healthcare, dental, or insurance industries enhances the capability to support members and providers efficiently.

Highest-signal resume keywords

Customer Service ExperienceInbound Call Center ExperienceDocumentation SkillsPerformance-Focused EnvironmentHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Issue ResolutionEscalation ProceduresMulti-System AssessmentPerformance MetricsPHI/HIPAA Compliance

Soft Skills

Customer Service MindsetGenuine Desire to HelpAttention to DetailEffective Communication

Tools & Technologies

Internal SystemsWork-From-Home Internet

Industry Keywords

HealthcareDentalInsuranceCustomer ExperienceCall Center Environment

About the role

Key responsibilities & impact

Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
Address benefit questions, service issues, and general inquiries
Escalate unresolved and pending customer grievances
Document interactions, actions taken, and outcomes in internal systems
Resolve routine to moderately complex issues using established guidelines and workflows
Identify issues requiring escalation and ensure handoff to appropriate teams
Meet quality, productivity, and customer experience expectations
Support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps
Complete five to six weeks of training beginning January 4, 2027, from 8:30 AM to 5:00 PM Eastern, Monday through Friday
Work an assigned 8-hour shift between 11:00 AM and 9:00 PM Eastern, Monday through Friday, after training
Maintain attendance during training, nesting, the first 90 days, and the 180-day appraisal period
Keep cameras on during training and designated leadership meetings

Requirements

What you’ll need

Minimum 2 years of customer service experience
Must reside in the Central or Eastern Time Zone
Customer service mindset with a genuine desire to help others
Experience documenting customer issues in detail
Experience assessing support requests in multiple systems simultaneously and escalating based on severity
Experience interpreting and responding to customer requests
Experience excelling within performance-focused settings
Must meet work-from-home internet requirements: minimum 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Associate or bachelor's degree preferred
Previous inbound call center experience preferred
Healthcare, dental, or insurance industry experience preferred
Willingness to remain in the position for 12 months before applying to other Humana opportunities outside the SSO Specialty Dental team

Benefits

Comp & perks

Medical, dental, and vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental and caregiver leave
Short-term disability
Long-term disability
Life insurance
Personal wellness support
Smart healthcare decision support
Occasional travel to Humana offices for training or meetings