Inbound Contact Representative

Humana

. Respond to customer inquiries by phone, digital, or written channels .

Posted 9/30/2026full-timeRemote • Kentucky • United StatesMid-LevelSenior💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing multiple priorities while ensuring accuracy and adherence to established guidelines in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective CommunicationAttention to DetailExperience in Healthcare or Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Interaction DocumentationIssue ResolutionPolicy ApplicationCritical ThinkingTask Prioritization

Soft Skills

Independent WorkTime ManagementCommitment to Customer Satisfaction

Tools & Technologies

Computer ProficiencyMultiple Application Navigation

Certifications & Qualifications

Post-Secondary EducationProfessional Training

Industry Keywords

Contact CenterMember ServicesRegulated IndustriesPHI/HIPAA Compliance

About the role

Key responsibilities & impact

Respond to customer inquiries by phone, digital, or written channels
Address benefits questions, resolve issues, and provide member education
Accurately document customer interactions, requests, concerns, and resolutions
Research and resolve customer issues, escalating complex or unresolved matters
Apply established policies, procedures, and resources to provide accurate and timely support
Use critical thinking and sound judgment to recommend solutions
Manage workload, prioritize tasks, and meet quality and service expectations
Work independently within established guidelines to support customer satisfaction and business objectives

Requirements

What you’ll need

3 years of customer service experience in a professional environment
Strong customer service and problem-solving skills
Effective verbal and written communication
Strong attention to detail and accuracy
Proficiency using computers and navigating multiple applications simultaneously
Ability to manage multiple priorities in a fast-paced environment
Commitment to improving consumer and member experiences
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Preferred: experience in a contact center, customer support, member services, or related customer-facing role
Preferred: experience supporting healthcare, insurance, benefits, or other regulated industries
Preferred: experience handling complex customer inquiries and issue resolution
Preferred: post-secondary education, professional training, certifications, or equivalent combination of education and experience

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Internet service requirements/support for home or hybrid employees
Occasional travel to Humana offices for training or meetings