Inbound Contacts Representative

Humana

. Handle 40+ inbound calls daily from providers in a back-to-back call center environment .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage multiple priorities and provide high-quality support in a fast-paced call center environment. Proficient in effective communication, documentation, and adherence to HIPAA regulations while delivering empathetic customer experiences.

Highest-signal resume keywords

Customer Service ExperienceTyping SkillsVerbal Communication SkillsBilingual English and SpanishCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsComputer Navigation SkillsDocumentation SkillsIssue ResolutionEscalation Procedures

Soft Skills

Effective CommunicationEmpathyAccountabilityTime ManagementListening Skills

Certifications & Qualifications

Interagency Language Rating (ILR) Test

Industry Keywords

Call Center EnvironmentHealthcare ExperiencePHI/HIPAA ComplianceInbound CallsCustomer Experience

About the role

Key responsibilities & impact

Handle 40+ inbound calls daily from providers in a back-to-back call center environment
Address benefit questions, service issues, and general inquiries
Escalate unresolved and pending customer grievances
Document interactions, actions taken, and outcomes in internal systems
Resolve routine to moderately complex issues using established guidelines and workflows
Identify issues requiring escalation and hand off to appropriate teams
Meet quality, productivity, and customer experience expectations
Support members and providers by answering questions, resolving concerns, and guiding them through next steps
Deliver empathetic, accountable, high-quality customer experiences
Attend virtual training and required leadership meetings with camera on

Requirements

What you’ll need

2+ years of Customer Service experience
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Ability to work any 8-hour shift between 8:00 am and 8:00 pm Eastern Time, Monday–Friday, after training
Ability to attend 6–7 weeks of virtual training from 9:00 am to 5:30 pm Eastern Time, Monday–Friday
Must work from a quiet, dedicated space protecting member PHI/HIPAA information
Self-provided internet service with at least 25 Mbps download and 10 Mbps upload speeds
Willingness to remain in the position for twelve months before applying to other Humana opportunities outside the team
Preferred: Associate's or Bachelor's Degree
Preferred: Prior inbound call center experience
Preferred: Prior Healthcare experience
Preferred: Bilingual English and Spanish, with ability to read, write, and speak both languages
Bilingual applicants must complete the Interagency Language Rating (ILR) test

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Personal wellness and smart healthcare decision support
Virtual training
Occasional travel to Humana offices for training or meetings