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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading product discovery and onboarding initiatives for technology platforms, translating complex business requirements into actionable product capabilities. Strong ability to collaborate across business and technical teams to drive alignment and ensure successful implementation of enterprise solutions.
Highest-signal resume keywords
Product ManagementBusiness AnalysisTechnology IntegrationsStakeholder EngagementAgile Product Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product OwnershipRequirements DefinitionWorkflow AnalysisData ExchangeAPIsOperational ProcessesCapability Gap AnalysisUser StoriesImplementation PlansRisk Management
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsInfluencing SkillsCollaboration
Tools & Technologies
NBA PlatformOmnichannel PlatformsMarketing TechnologyEnterprise Technology Platforms
Industry Keywords
HealthcareHealth InsuranceFinancial ServicesRegulated Industry
About the role
Key responsibilities & impact- Lead product discovery efforts for channels being evaluated for adoption of the Next Best Action (NBA) platform
- Partner with channel business leaders and stakeholders to understand workflows, customer experiences, operational processes, business objectives, and technology landscapes
- Translate channel needs into business, functional, and technical requirements supporting NBA integration and adoption
- Define channel-specific requirements for recommendation delivery, presentation, interaction, disposition, and performance measurement
- Collaborate with architecture, engineering, data, and product teams to identify integration approaches and platform capabilities for channel onboarding
- Evaluate channel requirements against existing NBA functionality and identify opportunities to leverage current capabilities
- Identify capability gaps and partner with NBA Product Managers to define scalable enhancements
- Drive alignment across business and technology stakeholders to prioritize and implement channel requirements
- Develop and maintain onboarding plans, readiness criteria, dependency tracking, and risk management activities
- Lead cross-functional coordination to prepare channels for launch and adoption of NBA capabilities
- Support testing, validation, and readiness activities before production deployment
- Ensure operational, business, and technical requirements are satisfied before launch and facilitate transition to ongoing operations
- Identify recurring patterns and opportunities for reusable onboarding frameworks and standardized platform capabilities
- Support prioritization, sequencing, and execution of channel expansion initiatives across the enterprise
- Improve channel onboarding practices, governance, and operating models
Requirements
What you’ll need- Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience
- Demonstrated experience in Product Management, Product Ownership, Business Analysis, Technology Product Management, or a related discipline working across business and technical organizations
- Experience leading product discovery efforts and translating complex business requirements into product capabilities, features, user stories, and implementation plans
- Experience onboarding new business channels, customer touchpoints, or operating groups to enterprise technology platforms
- Experience partnering directly with business stakeholders to understand workflows, operational processes, constraints, and desired business outcomes
- Experience defining requirements for technology-enabled business capabilities, including integrations, workflows, customer experiences, or enterprise platforms
- Strong understanding of technology integrations, APIs, data exchanges, system dependencies, and related concepts sufficient to define and communicate product requirements
- Experience working across multiple teams and stakeholders to coordinate delivery of complex business or technology initiatives
- Strong analytical and problem-solving skills with the ability to identify risks, dependencies, capability gaps, and opportunities for improvement
- Excellent written and verbal communication skills with the ability to translate between business needs and technical solutions
- Demonstrated ability to influence stakeholders and drive alignment across large, matrixed organizations
- Preferred: experience supporting personalization, customer engagement, decisioning, marketing technology, customer experience, or omnichannel platforms
- Preferred: experience working in healthcare, health insurance, financial services, or another highly regulated industry
- Preferred: familiarity with agile product delivery practices and large-scale platform implementations
- Preferred: demonstrated success operating in ambiguous environments and helping shape new enterprise capabilities and operating models
- Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home or hybrid home/office work
- Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Bonus incentive plan based on company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Dedicated home workspace arrangement
- Remote work arrangement
- Occasional travel to Humana offices for training or meetings