Lead Product Manager, Compliance Ops

Humana

. Own day-to-day operations of Humana’s FHIR APIs and healthcare interoperability products .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $126,300 - $173,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing FHIR APIs and healthcare interoperability products, with a strong focus on operational performance, incident management, and stakeholder communication. Proven ability to lead cross-functional teams and develop scalable onboarding processes while ensuring regulatory compliance.

Highest-signal resume keywords

FHIR API ManagementHealthcare InteroperabilityOperational Process DevelopmentStakeholder CommunicationCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API Operational Performance MonitoringIncident ManagementOnboarding Process DevelopmentTechnical Support CoordinationData AnalysisAgile MethodologiesHealthcare Data ExchangeRegulatory CompliancePerformance Metrics ManagementProblem-Solving

Soft Skills

Stakeholder ManagementCommunication SkillsFacilitation SkillsPresentation SkillsAnalytical Skills

Tools & Technologies

Azure DevOpsAPI Management PlatformsIntegration PlatformsIdentity and Access ManagementHealthcare Integration Technologies

Certifications & Qualifications

SAFe Agile CertificationProduct Management CertificationITIL Certification

Industry Keywords

Healthcare TechnologyInteroperabilityPayerProviderCMS Interoperability

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Own day-to-day operations of Humana’s FHIR APIs and healthcare interoperability products
Monitor API operational performance, production issues, support trends, incidents, dependencies, and operational risks
Coordinate with IT and stakeholder teams to investigate and resolve API incidents, service issues, defects, and production concerns
Establish operational ownership, escalation paths, procedures, and handoffs across Product, IT, Architecture, Security, Identity and Access Management, and supporting teams
Communicate API operational health, incidents, risks, dependencies, and remediation status to leadership and stakeholders
Own end-to-end onboarding for providers, payers, third-party applications, and approved partners
Manage onboarding through request, registration, access/authentication coordination, connectivity, testing, production enablement, and transition to support
Develop and maintain onboarding processes, documentation, intake procedures, partner communications, and escalation paths
Own the post-onboarding support model for FHIR APIs and external interoperability partners
Establish processes for support requests, production issues, incident escalation, issue triage, and partner communications
Coordinate technical investigation and resolution while maintaining ownership of the overall support experience
Analyze incidents, support trends, onboarding friction, operational metrics, recurring issues, and partner feedback
Identify opportunities for process simplification, automation, improved monitoring, documentation, and scalable support
Translate operational needs into enhancements and backlog items and prioritize implementation with Product Owners and delivery teams
Support Regulatory Compliance with operational information, API/onboarding/support/performance data, documentation, and audit-readiness records
Define and maintain operational reporting and metrics for API operations, onboarding, support demand, issue resolution, service performance, and improvements
Drive collaboration across Product, IT, Architecture, Security, Identity and Access Management, Regulatory Compliance, Operations, and stakeholder teams
Serve as central operational coordinator for FHIR API onboarding, production support, and operational issues
Communicate performance, risks, trends, and improvement opportunities to senior leadership
Maintain operational procedures, onboarding materials, support documentation, requirements, and business artifacts
Mentor Product Managers and Product Owners on FHIR API operations, onboarding, production support, and operational product management

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
5+ years of experience in Product Management, Product Operations, Healthcare Technology, Technical Operations, Business Analysis, or a related field
3+ years of experience leading cross-functional initiatives involving business and technology teams
Experience owning or supporting production APIs, integration platforms, technology products, or healthcare data exchange capabilities
Experience with partner onboarding, implementation, production operations, or technical support
Experience coordinating production issues and escalations across business and technology teams
Experience working within healthcare payer, provider, healthcare technology, or interoperability environments
Knowledge of healthcare interoperability technologies and standards, including APIs, FHIR, HL7, OAuth, or related healthcare data exchange technologies
Experience developing and managing operational processes, support models, procedures, documentation, and performance metrics
Experience translating operational needs and production findings into prioritized backlog items
Strong stakeholder management, communication, facilitation, and presentation skills
Ability to lead and influence cross-functional teams without direct authority
Strong analytical and problem-solving skills with the ability to assess operational, business, technical, and compliance impacts
Experience working in Agile environments and collaborating with Product Owners and technology delivery teams
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
Preferred: Master’s degree in Business Administration, Healthcare Administration, Public Health, Information Systems, or related field
Preferred: SAFe Agile, Product Management, ITIL, or related product/operations certification
Preferred: Experience operating FHIR APIs in a production healthcare environment
Preferred: Experience supporting CMS interoperability capabilities
Preferred: Experience managing provider, payer, or third-party application API onboarding and production support
Preferred: Experience with API registration, authentication, authorization, identity and access management, and partner connectivity processes
Preferred: Knowledge of incident management, problem management, root-cause analysis, escalation management, monitoring, and service performance
Preferred: Experience using operational data and support trends for continuous improvement and backlog prioritization
Preferred: Experience defining or managing operational KPIs, SLAs, onboarding metrics, and support performance metrics
Preferred: Familiarity with healthcare integration technologies, HIT, EDI, API gateways, and API management platforms
Preferred: Experience with Azure DevOps and Agile product management practices

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Internet service requirements/support for home or hybrid employees
Occasional travel to Humana offices for training or meetings