Lead Product Manager, Next Best Action Use Case Management

Humana

. Own the end-to-end product for Next Best Action (NBA) use case management .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $126,300 - $173,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on end-to-end lifecycle ownership, including discovery, roadmap creation, and value measurement. Proficient in utilizing data-informed decision-making and building cross-functional relationships to drive product success in complex environments.

Highest-signal resume keywords

Product Management ExperienceAgile MethodologiesBacklog ManagementData-Informed Decision-MakingCross-Functional Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Lifecycle ManagementRoadmap CreationMarket AnalysisRequirements DefinitionSuccess Metrics DefinitionValue MeasurementProblem SolvingDecision-MakingFinancial Outcome ConnectionStakeholder Communication

Soft Skills

Influencing Without AuthorityFacilitating CommunicationBuilding RelationshipsManaging ExpectationsNavigating Trade-Offs

Tools & Technologies

Azure DevOpsJira AlignAdobe Experience PlatformPega CDHSalesforce Interaction Studio

Certifications & Qualifications

CSPOSAFePMP

Industry Keywords

HealthcareFinancial ServicesSystems Development Life CycleWaterfall DevelopmentPersonalization Technologies

Tech Stack

Tools & technologies

AzurePMP

About the role

Key responsibilities & impact

Own the end-to-end product for Next Best Action (NBA) use case management
Drive discovery, prioritization, and roadmap creation for NBA use cases across digital, call center, and partner touchpoints
Own product vision, strategy, discovery, roadmap, and value measurement in partnership with the Director of Product Management
Translate business needs into well-formed initiatives and partner with engineering, analytics, and cross-functional teams
Help mature the product operating model and integrate diverse workstreams
Conduct product discovery and validate product direction before committing to build
Define and communicate product vision, strategy, and iterative outcome-driven roadmap
Conduct market and competitive analysis to identify customer needs, industry trends, and differentiation opportunities
Define, prioritize, and maintain the NBA product backlog
Design initiatives and epics with problem statements, features, value hypotheses, and delivery teams
Review the portfolio and recommend whether use cases should be maintained, invested in, or sunset
Create product requirements and acceptance criteria and validate designs with stakeholders
Build relationships with stakeholders across Marketing, Digital, call center, IT, and insurance organizations
Facilitate transparent communication and explain decision-making criteria behind priorities
Serve as primary point of contact for product-related questions and decisions
Provide progress updates, demonstrate features, gather feedback, and manage expectations
Define success metrics and KPIs and establish product analytics for adoption, usage, and business outcomes
Serve as the voice of the customer and use member insights to guide enhancements
Use data-informed decision-making and report value to stakeholders
Translate outcomes into business cases and customer stories and submit idea canvases and business cases
Articulate vision and roadmap and lead through partnership and influence without authority
Solve problems, make timely decisions, navigate trade-offs, and lead organizational change

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business Administration, Computer Science, Information Technology, or related field
5–9+ years of product management experience
Hands-on ownership of a product or major capability in a complex, regulated environment such as Healthcare or Financial Services
Proven ability to own the product lifecycle end-to-end, including discovery, roadmap, prioritization, requirements, delivery, and value measurement
Ability to work under minimal supervision
Demonstrated ability to influence without authority and build cross-functional relationships
Experience with agile methodologies, backlog management, PI Planning, and measurable success metrics
Ability to use data and insights to inform decisions
Awareness of modern technology trends and ability to translate technical concepts for non-technical stakeholders
Ability to build business cases, understand basic profit-and-loss drivers, and connect product work to financial outcomes
Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies
Working knowledge of Azure DevOps (ADO) and Jira Align
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Preferred: Master’s degree or certification in Marketing, Business Administration, Information Technology, or related field
Preferred: Product or agile certification such as CSPO, SAFe, PMP, or equivalent
Preferred: Familiarity with decisioning and personalization technologies such as Adobe Experience Platform, Pega CDH, Salesforce Interaction Studio, or equivalent AI/ML platforms

Benefits

Comp & perks

Bonus incentive plan based upon company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Personal wellness support
Smart healthcare decision support
Remote work arrangement
Occasional travel to Humana offices for training or meetings