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Humana

Onboarding Representative

Humana

. Support a seamless and positive preboarding and onboarding experience for new UM Medical Directors and hiring leaders .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $48,300 - $65,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding processes and systems, ensuring a seamless experience for new Medical Directors and stakeholders. Strong ability to manage multiple onboarding cases while maintaining compliance with operational standards and enhancing communication.

Highest-signal resume keywords
Onboarding ExperienceCustomer Service SkillsRelationship BuildingMicrosoft Office ProficiencyHealthcare Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Onboarding ProcessesOperational Systems KnowledgeDocumentation ManagementWorkflow CoordinationIssue Resolution
Soft Skills
Attention to DetailTime ManagementOrganizational SkillsVerbal CommunicationWritten Communication
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Teams
Industry Keywords
Healthcare OperationsProvider RelationsHuman Resources OperationsMedical DirectorsPHI / HIPAA Compliance

About the role

Key responsibilities & impact
  • Support a seamless and positive preboarding and onboarding experience for new UM Medical Directors and hiring leaders
  • Serve as the primary contact throughout the onboarding process
  • Coordinate activities, communicate requirements, and support timely completion of onboarding tasks
  • Build and maintain positive working relationships with new UM Medical Directors and hiring leaders
  • Communicate through email, phone, and virtual platforms to provide information and clarify requirements
  • Coordinate and monitor advanced and moderately complex onboarding activities
  • Resolve onboarding questions and issues and escalate exceptions when needed
  • Maintain accurate, complete, and current onboarding documentation
  • Prepare and distribute welcome communications, Day 1 information, onboarding schedules, and related materials
  • Submit and monitor access profile requests, equipment needs, and other onboarding requirements
  • Coordinate with internal stakeholders and partner teams on onboarding workflows, timelines, quality standards, and service expectations
  • Prioritize and manage multiple onboarding cases and changing needs
  • Apply onboarding systems, procedures, and resources to complete assignments and address moderately complex issues
  • Identify opportunities to improve onboarding processes, templates, communications, and materials
  • Support implementation of approved onboarding tools, reports, system enhancements, and process improvements
  • Provide guidance or skills training on onboarding processes, tools, and procedures
  • Apply organizational policies, operational standards, and documented procedures to support consistent, accurate, and compliant onboarding practices

Requirements

What you’ll need
  • High school diploma or equivalent
  • 3+ years experience in onboarding, provider relations, human resources operations, healthcare operations, or customer service, including experience working directly with Medical Directors, physicians, or other clinical professionals
  • Advanced knowledge of operational systems and procedures, or demonstrated experience applying comprehensive working knowledge to varied assignments
  • Experience independently prioritizing multiple assignments within established timelines
  • Ability to address advanced and moderately complex issues through interpretation of established policies and practices
  • Exceptional customer service, relationship-building, verbal, and written communication skills
  • Strong attention to detail, time management, and organizational skills
  • Ability to navigate cross-functional processes and coordinate effectively with multiple stakeholders
  • Strong proficiency with Microsoft Office applications, particularly Outlook, Excel, Word, PowerPoint, and Teams
  • Ability to quickly learn and navigate onboarding, workflow, and HR systems
  • Flexibility to adjust work hours when needed to support physician onboarding schedules
  • Must work within Eastern Standard Time or Central Standard Time
  • Minimum home internet speed of 25 Mbps download and 10 Mbps upload
  • Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Benefits

Comp & perks
  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Paid time off
  • Company and personal holidays
  • Paid parental and caregiver leave
  • Short-term and long-term disability
  • Life insurance
  • Home or Hybrid Home/Office work arrangement
  • Remote work
  • Occasional travel to Humana offices for training or meetings
  • Dedicated workspace and internet requirements for protecting member PHI / HIPAA information