Outbound Tele Sales Agent

Humana

. Conduct outbound calls to members to promote and schedule virtual appointments .

Posted 10/21/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $45,000 - $60,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong telephonic communication skills and the ability to engage customers emotionally while promoting healthcare services. Proficient in maintaining detailed records and following compliance regulations to ensure quality service delivery.

Highest-signal resume keywords

Telephonic Sales ExperienceBilingual In English/SpanishUnderstanding Of Value-Based Primary CareAbility To Connect With CustomersCompliance With HIPAA Regulations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM System ProficiencyAppointment SchedulingPersuasive CommunicationCall Record MaintenanceMember Inquiry Resolution

Soft Skills

Emotional EngagementCustomer AdvocacySimplifying ComplexityCollaborationPassion For Consumer Experience Improvement

Industry Keywords

Healthcare ServicesVirtual AppointmentsMember PHIMedicare AdvantageRegulatory Compliance

About the role

Key responsibilities & impact

Conduct outbound calls to members to promote and schedule virtual appointments
Communicate the benefits of scheduling virtual appointments and how they enhance members' healthcare experience
Use persuasive techniques to encourage members to schedule appointments
Address member questions and concerns regarding virtual services
Maintain detailed call records, member responses and scheduled appointments in the CRM system
Follow up with members, outside entities and providers
Complete member and provider inquiries efficiently to achieve service and quality goals
Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets
Stay informed about healthcare services and offerings
Follow compliance and regulatory requirements when handling member information

Requirements

What you’ll need

Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience
Comfort working in a telephonic intensive environment
Passion for contributing to an organization focused on continuously improving consumer experiences
Bachelor's degree (preferred)
Telephonic sales experience (inbound, outbound) (preferred)
Understanding of value-based primary care and/or Medicare Advantage (preferred)
Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance (preferred)
Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home internet
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Remote work
Occasional travel to Humana offices for training or meetings
Home internet service requirements and dedicated workspace support for work-from-home employees