Outbound Tele Sales Agent

Humana

. Engage patients to understand their needs and address concerns .

Posted 11/10/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $45,000 - $60,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient engagement and healthcare outreach, with a strong focus on building relationships, influencing patient decisions, and ensuring compliance with ethical standards and regulations. Proficient in utilizing EHR and CRM systems to document interactions and facilitate patient retention.

Highest-signal resume keywords

Patient Engagement ExperienceElectronic Health Record (EHR) ProficiencyCustomer Relationship Management (CRM) ProficiencyExcellent Communication SkillsRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EngagementHealthcare OutreachEHR SystemsCRM PlatformsTelehealth PlatformsSecure MessagingMicrosoft Office SuiteData Privacy ComplianceHIPAA ComplianceProblem-Solving Skills

Soft Skills

EmpathyActive ListeningRelationship BuildingAdaptabilityProfessionalism

Industry Keywords

Patient AutonomyVirtual Health ProgramsPatient ConversionPatient RetentionEthical Standards

About the role

Key responsibilities & impact

Engage patients to understand their needs and address concerns
Encourage participation in virtual health programs and services provided by CWMG
Actively listen to patients and identify barriers to participation
Clearly communicate program and service benefits to educate and influence patient decisions
Demonstrate empathy and understanding in patient interactions
Handle objections professionally and provide accurate information
Build and maintain trusting relationships to support ongoing patient engagement
Maintain knowledge of products, services, and compliance requirements
Adapt communication style to individual patient preferences
Use problem-solving skills to facilitate patient conversion and retention
Follow up with patients as needed
Uphold ethical standards and respect patient autonomy
Document patient engagement accurately and track interactions using EHR and CRM systems
Occasionally travel to Humana offices for training or meetings

Requirements

What you’ll need

At least 2 years of experience in patient engagement, healthcare outreach, or a related field
Excellent verbal and written communication skills
Demonstrated ability to manage challenging conversations with empathy and professionalism
Proven track record of building relationships and influencing others while ensuring compliance
Ability to adapt to evolving priorities and patient needs
Strong commitment to ethical standards and regulatory compliance
Proficiency in electronic health record (EHR) systems
Proficiency in customer relationship management (CRM) platforms
Familiarity with telehealth platforms
Familiarity with secure messaging
Familiarity with Microsoft Office Suite
Ability to quickly learn and utilize new technologies relevant to patient outreach and compliance
Must maintain data privacy and comply with HIPAA and organizational security protocols
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Home-based work arrangement
Dedicated workspace and internet requirements to support remote work