Outbound Telesales Agent

Humana

. Engage patients to understand their needs and address concerns .

Posted 11/10/2026full-timeRemote • Mississippi • United StatesJuniorMid-Level💰 $45,000 - $60,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient engagement and healthcare outreach, utilizing strong communication skills and problem-solving abilities to build relationships and influence patient decisions while ensuring compliance with ethical standards and regulations.

Highest-signal resume keywords

Patient Engagement ExperienceElectronic Health Record (EHR) ProficiencyCustomer Relationship Management (CRM) ProficiencyStrong Verbal And Written Communication SkillsRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EngagementHealthcare OutreachProblem-SolvingData Privacy MaintenanceTelehealth Familiarity

Soft Skills

EmpathyActive ListeningRelationship BuildingAdaptabilityProfessionalism

Tools & Technologies

EHR SystemsCRM PlatformsTelehealth PlatformsSecure MessagingMicrosoft Office Suite

Industry Keywords

HIPAA CompliancePatient AutonomyHealthcare ComplianceVirtual Health ProgramsPatient Retention

About the role

Key responsibilities & impact

Engage patients to understand their needs and address concerns
Encourage participation in virtual health programs and services provided by CWMG
Actively listen to patients and identify barriers to participation
Clearly communicate program and service benefits to educate and influence patient decisions
Demonstrate empathy and understanding in patient interactions
Handle objections professionally and provide accurate information
Build and maintain trusting relationships to support ongoing patient engagement
Maintain comprehensive knowledge of products, services, and compliance requirements
Adapt communication style to individual patient preferences
Use problem-solving skills to facilitate patient conversion and retention
Follow up with patients persistently and professionally
Uphold ethical standards and respect patient autonomy
Accurately document patient information and track engagement using EHR and CRM systems

Requirements

What you’ll need

At least 2 years of experience in patient engagement, healthcare outreach, or a related field
Excellent verbal and written communication skills
Demonstrated ability to manage challenging conversations with empathy and professionalism
Proven track record of building relationships and influencing others while ensuring compliance
Ability to adapt to evolving priorities and patient needs
Strong commitment to ethical standards and regulatory compliance
Proficiency in electronic health record (EHR) systems
Proficiency in customer relationship management (CRM) platforms
Familiarity with telehealth platforms
Familiarity with secure messaging
Familiarity with Microsoft Office Suite
Ability to quickly learn and utilize new technologies relevant to patient outreach and compliance
Ability to maintain data privacy and comply with HIPAA and organizational security protocols
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Whole-person wellness benefits
Occasional travel to Humana offices for training or meetings