Principal – Enterprise Contact Strategy

Humana

. Own the integrated enterprise capture and consent agenda from strategy through execution .

Posted 11/10/2026full-timeRemote • United StatesLead💰 $150,000 - $206,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing integrated enterprise capture and consent strategies, translating regulatory requirements into actionable business processes, and leading cross-functional teams in a matrixed organization. Proficient in executive communication and governance practices to ensure accountability and drive results.

Highest-signal resume keywords

Enterprise Program LeadershipRegulatory Compliance TranslationExecutive Communication SkillsCross-Functional DeliveryCustomer Data Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Roadmap DevelopmentRisk ResolutionDependency ManagementGovernanceData Flow UnderstandingProduct Operating ModelConsent ManagementMaster Data ManagementCustomer Data PlatformsMarketing Technology

Soft Skills

Influencing Senior LeadersProactive Problem SolvingAccountability EstablishmentStructured CommunicationContinuous Improvement

Tools & Technologies

PowerPointCRMPreference CentersContact Data ManagementEnterprise Platforms

Industry Keywords

HealthcareInsuranceFinancial ServicesPrivacyTCPAConsent ManagementComplianceRisk Management

About the role

Key responsibilities & impact

Own the integrated enterprise capture and consent agenda from strategy through execution
Develop the capture and consent strategy, business case and phased roadmap
Define the product and operating model, outcomes, decision rights, governance, owners, escalation paths and delivery cadences
Translate legal, privacy and compliance guidance into requirements, decisions and implementation plans
Frame options and recommendations for senior leaders, including customer value, business impact, compliance considerations, investment needs and tradeoffs
Identify emerging needs, unresolved decisions and delivery risks early and recommend paths forward
Lead a complex matrix of partners across Digital, Technology, Data, Operations, Legal, Privacy, Compliance, Procurement, Sales, Enrollment, Contact Center, Clinical, Claims and Marketing
Establish integrated workplans, outcomes, owners and timelines across teams
Maintain momentum through disciplined follow-up and transparent escalation
Hold AVP- and VP-level partners accountable to commitments and timelines through influence and governance
Coordinate dependencies among channel products, enterprise platforms and business processes
Partner with technology and product leaders to prioritize capabilities, resolve capacity constraints and sequence delivery
Create PowerPoint presentations, pre-reads, roadmaps, decision materials and executive updates
Define standards and workflows for contact capture, verification, consent, preferences, revocation, suppression, exception handling and audit evidence
Establish governance forums, decision rights, controls and escalation practices
Develop scorecards and dashboards for contactability, channel eligibility, consent health, data quality, propagation performance, risk and remediation
Ensure owned channels and external vendors apply approved consent and preference rules and return required data, opt-outs and evidence
Own marketing adoption of capture and consent capabilities and policies across lines of business, channels and campaigns
Evolve, test and optimize customer-facing messaging encouraging customers to share, confirm and update contact information and preferences
Use test results and performance data to scale effective approaches across priority journeys and channels
Drive continuous improvement based on customer feedback, compliance findings, operational performance and business results

Requirements

What you’ll need

Bachelor’s degree in marketing, business, technology, operations, healthcare administration or a related field
5+ years of experience leading complex enterprise programs, products, capabilities or transformation initiatives in a matrixed organization
Demonstrated success operating proactively with limited direction and bringing structure to ambiguous, first-of-kind work
Proven ability to influence senior leaders, establish accountability and drive commitments across teams without direct authority
Exceptional executive communication skills, including advanced PowerPoint storytelling and the ability to create concise, decision-oriented materials for senior leadership
Experience translating regulatory, legal, privacy, compliance or risk requirements into executable business processes and technology requirements
Strong program leadership skills, including roadmap development, dependency management, risk resolution, governance, executive reporting and cross-functional delivery
Ability to understand data flows, system dependencies, product backlogs and technical tradeoffs well enough to connect business outcomes to technology delivery
Experience in healthcare, insurance, financial services or another highly regulated industry preferred
Experience with customer identity, contact data, master data management, consent management, preference centers, CRM, customer data platforms or marketing technology preferred
Familiarity with TCPA, privacy, anti-spam and consent-management considerations relevant to customer communications preferred
Experience establishing a product operating model or enterprise capability spanning multiple business units, channels, platforms and vendors preferred
Experience partnering with Legal, Privacy, Compliance, Technology, Digital, Procurement and Operations leaders on enterprise change preferred
Must work Eastern Standard Time (EST) hours
Must provide an updated resume
Must have dedicated workspace protecting member PHI/HIPAA information
Home internet must provide at least 25 Mbps download and 10 Mbps upload

Benefits

Comp & perks

Bonus incentive plan based upon company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Remote work
Occasional travel to Humana offices for training or meetings may be required