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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in provider network management and healthcare operations, with a strong focus on strategic initiatives, risk mitigation, and cross-functional collaboration. Proven ability to leverage data analytics for decision-making and enhance provider and member experiences in a complex healthcare environment.
Highest-signal resume keywords
Provider Network ManagementHealthcare OperationsData Analytics for Business DecisionsProject LeadershipCross-Functional Initiative Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Provider Contracting StrategyHealthcare Delivery SystemsPayer-Provider RelationshipsRegulatory NavigationPerformance Monitoring
Soft Skills
Effective Communication with Senior LeadersInfluencing Leaders in a Matrixed Environment
Industry Keywords
Medicare AdvantageMedicaidOperational Friction ReductionMember RetentionNetwork Adequacy
About the role
Key responsibilities & impact- Lead Humana's enterprise strategy for provider network transition and disruption management initiatives
- Assess member, provider, operational, regulatory, and business impacts of provider network changes
- Serve as enterprise lead for provider termination and provider network transition programs
- Partner with Provider Contracting, Market Leadership, Member Retention, Stars, Provider and Member Service, Compliance, Provider Network Operations, and other stakeholders
- Develop and implement mitigation strategies
- Identify emerging provider network risks and opportunities and recommend actions to senior leadership
- Improve provider and member experiences while reducing operational friction and execution risk
- Facilitate executive governance and decision-making for provider network transitions and enterprise risk mitigation
- Develop reporting, analytics, executive communications, and performance monitoring for significant provider network events
- Evaluate impacts on member retention, access to care, network adequacy, Stars performance, service operations, and overall business performance
- Lead cross-functional process simplification and coordination efforts
- Influence leaders across a matrixed organization to drive accountability and remove barriers without direct operational ownership
- Advise senior leaders and executives on strategic initiatives, organizational risks, and opportunities
- Identify and prioritize opportunities to strengthen Humana's provider network transition capabilities
Requirements
What you’ll need- 7+ years of experience in provider contracting, provider network management, healthcare operations, healthcare consulting, or related healthcare strategy roles
- 3+ years of project, program, or people leadership experience
- Strong understanding of provider network operations, provider contracting strategy, healthcare delivery systems, and payer-provider relationships in a Medicare Advantage and/or Medicaid environment
- Experience leading large-scale, cross-functional initiatives across multiple business areas
- Experience influencing leaders and driving results in a matrixed environment without direct authority over execution teams
- Experience using data and analytics for business decisions and executive-level recommendations
- Proven ability to communicate effectively with senior leaders and executive stakeholders
- Ability and willingness to travel up to 10%
- Must reside within the Central or Eastern Time Zone
- Preferred: Bachelor's degree
- Experience navigating complex regulatory, operational, and member experience considerations within a health plan environment
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Bonus incentive plan based on company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Remote/work-at-home arrangement
- Internet service requirements and dedicated workspace support for home working
- Training and meeting travel support as applicable
