Process Improvement Lead

Humana

. Lead evaluation, design, standardization, and optimization of operational processes .

Posted 10/20/2026full-timeRemote • United StatesSenior💰 $94,900 - $130,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement, operational excellence, and project management, with a strong focus on data analysis, stakeholder engagement, and governance. Proficient in Lean Six Sigma methodologies and capable of leading cross-functional initiatives to enhance organizational efficiency.

Highest-signal resume keywords

Lean Six Sigma Green Belt CertificationProcess Improvement MethodologiesProject ManagementData AnalysisStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process DesignProcess MappingWorkflow DevelopmentRisk ManagementGovernance ArtifactsImplementation PlanningContinuous ImprovementDecision LogsAction LogsDocumentation Quality

Soft Skills

Strong Organizational SkillsDetail-OrientedCollaborative Working StyleFlexibleTeam-Oriented

Tools & Technologies

Project Management SoftwareData Analysis ToolsDashboard Creation ToolsPresentation Software

Certifications & Qualifications

Lean Six Sigma Black Belt CertificationLean Six Sigma Green Belt Certification

Industry Keywords

Operational ExcellenceGovernance ProcessesCross-Functional WorkstreamsHealthcare AdministrationBusiness Administration

About the role

Key responsibilities & impact

Lead evaluation, design, standardization, and optimization of operational processes
Identify and implement process improvement opportunities using data analysis, operational insights, root cause analysis, and continuous improvement methodologies
Drive adoption of best practices, lessons learned, and process standards
Develop and maintain process maps, workflows, job aids, governance artifacts, and implementation materials
Plan, execute, and coordinate operational initiatives and strategic workstreams
Develop and maintain integrated project plans, timelines, milestones, deliverables, dependencies, and implementation activities
Monitor progress, mitigate risks and resource constraints, and resolve execution issues
Lead operational readiness activities for implementation and adoption
Facilitate governance processes supporting decision-making, accountability, risk management, and operational oversight
Coordinate governance meetings and track decisions, action items, risks, dependencies, and stakeholder commitments
Prepare executive-ready reports, dashboards, status updates, and presentations
Escalate critical issues, unresolved decisions, and execution risks
Partner with business leaders and cross-functional teams to drive alignment and accountability
Serve as a process improvement resource and advisor across functions
Lead stakeholder communications, implementation updates, and change readiness efforts
Build collaborative relationships supporting operational excellence and continuous improvement

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Healthcare Administration, Operations Management, Project Management, Public Health, related field, or equivalent work experience
4+ years of experience coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams
Lean Six Sigma Green Belt and Black Belt certification
Strong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities
Ability to maintain project plans, timelines, process documentation, decision logs, action logs, and governance materials
Strong written and verbal communication skills
Ability to work cross-functionally and influence accountability without direct authority
Ability to identify risks, track issues, support resolution, and escalate concerns appropriately
Detail-oriented focus on process consistency, documentation quality, operational readiness, and execution accuracy
Collaborative, flexible, and team-oriented working style
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental, and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Remote work options
Flexible work location options, including Humana offices or remote work
Occasional travel to Humana offices for training or meetings