Provider Services Education and Communications Pro

Humana

. Report directly to the Provider Services Director .

Posted 10/16/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $65,000 - $88,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing educational content and communication materials for diverse stakeholders, with a strong focus on provider relations and compliance with state requirements. Proficient in managing content systems and applying learning design principles to enhance training effectiveness.

Highest-signal resume keywords

Content Management System ManagementEducational Material DevelopmentProvider Relations ExperienceTemplate Design ExperienceMarketing And Communications Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Educational Content CreationTraining Material WritingLearning Design PrinciplesDocumenting Policies And ProcessesTracking Engagement Metrics

Soft Skills

CollaborationCommunicationProject Management

Certifications & Qualifications

Associates Degree In BusinessAssociates Degree In Healthcare AdministrationAssociates Degree In Marketing

Industry Keywords

Provider CommunicationsHealth Plan OperationsHIPAA ComplianceStakeholder Engagement

About the role

Key responsibilities & impact

Report directly to the Provider Services Director
Assist with developing and implementing education and communication materials for external and internal stakeholders
Manage a content management system for organizing and storing materials
Create and maintain external-facing educational content, templates, memos, and web updates
Collaborate across departments to update annual provider educational resources to meet state contracted requirements
Meet regularly with project teams to understand training, education, and support needs and align segment strategy and approach
Document policies, processes, and technical information in clear, audience-appropriate content
Track participation, engagement, and effectiveness of training and communication initiatives

Requirements

What you’ll need

Associates Degree in Business, Healthcare Administration, Marketing and/or related field
3+ years of marketing and communications experience drafting content for resources, educational material, and/or trainings
Experience with provider relations, provider communications and education, and/or related health plan operations
Familiarity with learning design principles and proven application to create easy-to-read and captivating provider training and educational materials
Template design experience
Proven experience writing educational materials
Position to be located in Virginia or within 20 miles of the state
Minimum home internet download speed of 25 Mbps and upload speed of 10 Mbps
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based upon company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Home or Hybrid Home/Office work arrangement
Occasional travel to Humana offices for training or meetings