Record Retrieval Specialist

Humana

. Travel to provider offices within the assigned Central Florida territory .

Posted 11/4/2026full-timeRemote • Florida • United StatesJunior💰 $40,000 - $52,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medical record retrieval and management, with a strong understanding of HIPAA confidentiality standards. Capable of effective communication and organization while traveling to provider offices and utilizing technology for record collection.

Highest-signal resume keywords

Medical Record Retrieval ExperienceProficiency In Microsoft Office Word And ExcelKnowledge Of EMR SystemsBilingual English And SpanishCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Record RetrievalProficiency In Microsoft OfficeTechnical AptitudeKnowledge Of Medical TerminologyExperience In EMR Systems

Soft Skills

Professional CommunicationOrganizational SkillsTime Management

Tools & Technologies

Portable ScannerCarePlus Internal SystemsEmailInternet Research

Certifications & Qualifications

Valid State Driver's LicensePersonal Vehicle Liability Insurance

Industry Keywords

HealthcareHIPAA ComplianceManaged CareTelephonic Environment

About the role

Key responsibilities & impact

Travel to provider offices within the assigned Central Florida territory
Scan paper medical records using a laptop and portable scanner and/or download electronic medical records to a thumb drive
Collect medical records to meet production goals
Visit physician offices in a timely and efficient manner to meet deadlines
Travel up to 50% of the time in Orange, Osceola, Lake, Sumter, Marion, and surrounding counties
Travel up to one week at a time to surrounding counties near Jacksonville based on business needs
Answer phones, electronically fax, search the internet, and use email
Research and update site information using CarePlus internal systems
Follow CarePlus and HIPAA confidentiality standards
Communicate professionally and courteously and clearly state agreed-upon resolutions
Records are reviewed by Humana's Coding staff

Requirements

What you’ll need

Reside in the Greater Orlando area
1 or more years of telephonic environment experience and/or customer service in an office setting
Proficiency in Microsoft Office Word and Excel
Ability to travel locally up to 50% of the time
Ability to travel overnight occasionally within the region
Must have reliable car transportation
Working knowledge of computers, or demonstrated technical aptitude and ability to quickly learn new systems
Valid state driver's license
Proof of personal vehicle liability insurance with at least 100/300/100 limits
Motor Vehicle Report as part of the background check process
Preferred: 1 or more years of Medical Record or Health information retrieval experience in a hospital, healthcare and/or medical office setting
Preferred: Knowledge and experience in managed care
Preferred: Medical terminology
Preferred: Experience in EMR (Electronic Medical Records) systems
Preferred: Medical record retrieval experience
Preferred: Bilingual English and Spanish
Preferred: Healthcare experience
Home internet with at least 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Occasional travel to Humana offices for training or meetings