Sales Support Manager

Humana

. Lead field execution of strategic sales initiatives .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $94,900 - $130,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading sales operations and field execution, with a strong focus on performance management, data-driven decision-making, and cross-functional collaboration. Proficient in utilizing CRM tools and Microsoft Office Suite to enhance sales strategies and operational efficiency.

Highest-signal resume keywords

Sales Operations ManagementPeople LeadershipData-Driven Decision MakingCRM Proficiency (Salesforce)Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales StrategyPerformance ReportingData AnalysisProcess ImprovementTerritory AlignmentResource AllocationForecastingPerformance Metrics TrackingChange ManagementSales Transformation

Soft Skills

Organizational SkillsCommunication SkillsCoachingTeam BuildingEngagement

Tools & Technologies

Microsoft Office SuitePower BISalesforce

Certifications & Qualifications

Change Management Certification

Industry Keywords

Healthcare SalesInsurance SalesMatrixed OrganizationField SupportSales Training

About the role

Key responsibilities & impact

Lead field execution of strategic sales initiatives
Support channel initiatives, product launches, and training deployments
Guide field teams through workflows and escalate issues when necessary
Support career field channel initiatives to drive regional performance
Lead sales operations activities including territory alignment, resource allocation, and performance reporting
Prepare reports and presentations for sales leadership, including performance dashboards and forecasts
Use in-market data to identify trends, opportunities, and risks and translate insights into action
Standardize processes for consistent and efficient field execution
Collaborate with Marketing, Compliance, Sales Training, Product, Reporting & Analytics, and HR
Align and communicate between corporate functions and field sales teams
Liaise with internal channel leadership and external vendors or agencies when needed
Recruit, hire, and onboard Sales Support Professionals
Coach direct reports and provide performance management and career development
Establish team goals, track performance metrics, and drive accountability
Build a culture of engagement, continuous improvement, and high performance

Requirements

What you’ll need

Minimum 5 years of experience in sales operations, field support, or sales strategy roles
Minimum 2 years in a people leadership or managerial capacity
Strong organizational and project management skills
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and Power BI
Proficiency in CRM tools such as Salesforce
Excellent verbal and written communication skills
Demonstrated experience using data to drive business decisions
Preferred: Bachelor’s degree in Business, Marketing, Communications, or related field
Preferred: Experience working in a large matrixed organization
Preferred: Knowledge of healthcare or insurance sales
Preferred: Change management or process improvement certification
Preferred: Experience leading or supporting sales transformation or GTM initiatives
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental, and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Dedicated home workspace arrangement
Remote work arrangement with occasional travel to Humana offices for training or meetings