Senior Configuration Management Analyst

Humana

. Lead day-to-day CMDB operational activities and complex investigations involving configuration items, relationships, ownership, and data quality .

Posted 10/22/2026full-timeRemote • Kentucky • United StatesSenior💰 $89,000 - $121,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Configuration Management Database (CMDB) operations, data quality management, and governance practices, with a strong focus on process improvement and automation. Proficient in leveraging ServiceNow tools and analytics to enhance data accuracy and operational efficiency.

Highest-signal resume keywords

CMDB AdministrationServiceNow CMDBConfiguration Management PrinciplesData Quality ManagementRoot Cause Analysis

ATS Keywords

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Hard Skills

Configuration ManagementCMDB OperationsService MappingData ManagementAutomationWorkflow DesignPredictive AnalyticsMachine LearningData Quality MetricsOperational Reporting

Soft Skills

Analytical SkillsProblem-SolvingStakeholder ManagementCommunication SkillsLeadership Insights

Tools & Technologies

ServiceNow DiscoveryServiceNow Data ManagerCSDMAI-Driven AnalyticsDigital Operations

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow CIS-CMDB Certification

Industry Keywords

ITSMConfiguration ManagementGovernance ControlsData GovernanceOperational Procedures

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead day-to-day CMDB operational activities and complex investigations involving configuration items, relationships, ownership, and data quality
Monitor CMDB health, data quality metrics, certifications, and governance controls
Coordinate remediation efforts with application, infrastructure, and service owners
Develop and maintain CMDB operational procedures, standards, and documentation
Serve as a subject matter expert for CMDB processes and data governance practices
Identify opportunities to improve CMDB processes, controls, automation, and user experience
Drive initiatives to increase data accuracy, completeness, ownership, and relationship mapping
Analyze recurring data quality issues and perform root cause analysis
Recommend and implement process improvements aligned with Configuration Management and ITSM best practices
Support CMDB maturity assessments and roadmap initiatives
Partner with CMDB administrators, Discovery teams, platform teams, and architects
Support onboarding of new CI classes, data sources, services, and environments
Validate Discovery results, integrations, reconciliation behavior, and relationship models
Assist with testing and validation of CMDB-related enhancements and releases
Support implementation of CSDM-aligned modeling practices
Partner with business and technology teams to establish ownership and accountability for configuration data
Facilitate discussions regarding CMDB requirements, operational issues, and data quality concerns
Provide guidance and education to users regarding CMDB processes and standards
Support audits, regulatory reviews, and governance forums
Develop and deliver dashboards, scorecards, and metrics related to CMDB health and performance
Analyze trends, identify risks, and provide leadership insights
Support executive reporting and governance communications
Measure effectiveness of remediation and improvement efforts
Evaluate emerging technologies, including AI and machine learning capabilities, that can improve CMDB operations and data management
Identify opportunities to leverage AI-driven analytics, automation, anomaly detection, relationship intelligence, and operational insights
Participate in enterprise initiatives focused on intelligent automation and digital operations

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience
5+ years of experience in Configuration Management, CMDB administration, CMDB operations, ITSM, or related disciplines
3+ years of hands-on experience working with ServiceNow CMDB
Experience managing CMDB operational processes within a large enterprise environment
Strong understanding of Configuration Management principles and best practices
Experience with CMDB data quality management, certifications, audits, and governance
Experience analyzing CI relationships, service mapping, ownership models, and dependency data
Strong analytical, problem-solving, and root cause analysis skills
Excellent written, verbal, and stakeholder management skills
7+ years of Configuration Management or CMDB experience preferred
Experience with ServiceNow Discovery, Service Mapping, Data Manager, IRE, and CSDM preferred
Experience supporting ITAM, Asset Management, Application Portfolio Management (APM), or Service Portfolio Management initiatives preferred
Experience developing executive dashboards and operational reporting preferred
Experience with automation, workflow design, or process optimization preferred
Exposure to AI-enabled operational platforms, predictive analytics, generative AI, or machine learning applications preferred
ServiceNow Certified System Administrator (CSA) preferred
ServiceNow CIS-CMDB certification or equivalent Configuration Management certification preferred
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Dedicated home workspace arrangement
Remote work arrangement
Occasional travel to Humana offices for training or meetings