Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Humana

Senior Lead Product Manager, Service Operations

Humana

. Own the Service Operations product portfolio spanning Incident Management, Major Incident Management, Problem Management, and Knowledge Management .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $126,300 - $173,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in ServiceNow product management, including incident management, problem management, and knowledge management, while effectively leading cross-functional teams and influencing stakeholders to achieve measurable business outcomes.

Highest-signal resume keywords
ServiceNow Product ExperienceProduct ManagementGenerative AI ImplementationITIL PracticesIncident Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product StrategyBacklog OwnershipUser Story CreationFeature DeliveryWorkflow DesignIntegration ManagementLifecycle ManagementOutcome MeasurementProcess AutomationEnterprise Product Launch
Soft Skills
Stakeholder InfluenceCross-Functional LeadershipData-Driven RecommendationsProactive Problem SolvingCommunication
Tools & Technologies
ServiceNow PlatformAI-Assisted Service ManagementWorkflow EnginesAPIsEnterprise SaaS Architecture
Industry Keywords
ITSMIncident ManagementMajor Incident ManagementProblem ManagementKnowledge Management

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Own the Service Operations product portfolio spanning Incident Management, Major Incident Management, Problem Management, and Knowledge Management
  • Drive ServiceNow platform enhancements, integrations, upgrades, and product capabilities across the Service Operations portfolio
  • Lead product backlog and feature definition, including user stories, acceptance criteria, process requirements, and business outcomes
  • Align products with business priorities, user needs, operational risks, technical feasibility, and organizational OKRs
  • Evaluate and enable generative AI, agentic AI, automation, virtual agents, and intelligent workflows
  • Partner with engineering, operations, security, risk, audit, and business stakeholders to translate operational needs into scalable processes and platform capabilities
  • Establish success measures and reporting for incident reduction, resolution performance, repeat incident prevention, knowledge effectiveness, self-service adoption, automation, and product value
  • Lead products from discovery and MVP development through enterprise launch, adoption, optimization, and lifecycle management
  • Influence senior stakeholders and cross-functional teams through product narratives, data-driven recommendations, and measurable business outcomes
  • Advance a proactive Service Operations model that reduces repeat incidents, accelerates resolution and root cause analysis, improves knowledge quality and self-service adoption, and enables responsible use of AI

Requirements

What you’ll need
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Management Information Systems, or a related field
  • 8 or more years of experience in product management, technical product management, ITSM product ownership, or enterprise IT platform leadership
  • Experience as a Product Owner or Product Manager responsible for product strategy, roadmap development, solution design, backlog ownership, requirements definition, user story creation, and feature delivery
  • Deep, Expert ServiceNow product experience, including platform strategy, workflow design, integrations, upgrades, and lifecycle management
  • Experience leading products or capabilities within Incident Management, Major Incident Management, Problem Management, or Knowledge Management
  • Experience influencing senior stakeholders and leading cross-functional teams in a matrixed organization without direct authority
  • Experience evaluating or implementing generative AI, agentic AI, virtual agents, intelligent automation, or AI-assisted service management capabilities
  • Working knowledge of ITIL practices, enterprise SaaS architecture, APIs, workflow engines, and IT operations technologies
  • Experience defining and measuring outcomes such as incident reduction, mean time to resolution, repeat incident prevention, knowledge adoption, self-service utilization, or process automation
  • Experience launching enterprise products from discovery and MVP through scaled implementation, adoption, and ongoing optimization

Benefits

Comp & perks
  • Bonus incentive plan based on company and/or individual performance
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • 401(k) retirement savings plan
  • Paid time off
  • Company holidays
  • Personal holidays
  • Paid parental leave
  • Paid caregiver leave
  • Short-term disability
  • Long-term disability
  • Life insurance
  • Flexible work location
  • Remote work option
  • Occasional travel to Humana offices for training or meetings
  • Home internet service requirement/support for remote or hybrid employees
  • Dedicated work space to protect member PHI / HIPAA information