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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Agile methodologies, product ownership, and project management, with a strong focus on defining requirements and user stories that align with business needs. Proficient in communication and collaboration across operational and technical teams to drive continuous improvement and successful project outcomes.
Highest-signal resume keywords
Agile MethodologiesProduct OwnershipProject ManagementUser Story DevelopmentCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements DefinitionBacklog ManagementIteration PlanningUser TestingFeature Lifecycle Monitoring
Soft Skills
Detail OrientedCritical ThinkingProblem-SolvingOrganizational SkillsAbility to Handle Multiple Tasks
Tools & Technologies
ServiceNow
Certifications & Qualifications
Bachelor Degree or EquivalentGovernment Security Clearance (NBIS)
Industry Keywords
Consumer Experience ImprovementPHI/HIPAA ComplianceOperational LeadershipClinical OperationsProduct Management
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Define requirements, IT needs, and user stories
- Prioritize and maintain the Agile team backlog
- Ensure user stories meet business needs and the Definition of Done
- Serve as the connector between business or operational functions and technology
- Develop a deep understanding of technology platforms and tools used by HGB associates
- Engage Product Managers and Operational Leaders to understand priorities and operational needs
- Represent operational teams in defining and prioritizing requirements, initiatives, and user stories
- Prepare for and participate in Program Increments
- Brief Product Managers, Operational Leaders, and Clinical Operations Leaders on program vision, roadmap, and content presentations
- Conduct iteration planning and accept user stories
- Assist with sequencing work and facilitate user testing before production deployment
- Coordinate with other Product Owners
- Support or produce system demonstrations for stakeholders
- Monitor feature lifecycle progress, resolve questions and challenges, reduce contract-standard risk, and minimize delays
- Act as the Agile team's primary contact for information, prioritization, and decision-making
- Report progress to Product Managers and/or Operational Leaders
- Document business demands in ServiceNow or a designated system
- Communicate and collaborate with Scrum teams, Clinical Operations leadership, Product Owners, and HGB teams
Requirements
What you’ll need- Bachelor degree or equivalent
- 5+ years of technical experience, product ownership, or project management experience
- Exceptional oral and written communication skills
- Detail oriented with excellent organizational and project management skills
- Critical thinking and ability to anticipate team needs, present ideas, ask questions, and deliver high-quality work
- Problem-solving ability to find viable solutions that meet business needs
- Ability to prioritize and handle multiple tasks with concurrent deadlines
- Passion for contributing to continuous improvement of consumer experiences
- U.S. citizenship required
- Successful receipt of interim approval for government security clearance (NBIS - National Background Investigation Service)
- Must not currently live in Puerto Rico
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
- Home internet with at least 25 Mbps download and 10 Mbps upload speed
Benefits
Comp & perks- Bonus incentive plan based upon company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Home or hybrid home/office work arrangements
- Occasional travel to Humana offices for training or meetings