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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Ownership and Management, with a strong focus on Agile methodologies, user story creation, and product backlog management. Capable of translating complex business requirements into actionable outcomes while effectively collaborating with cross-functional teams.
Highest-signal resume keywords
Product OwnershipAgile MethodologiesWorkforce Management PlatformsStakeholder InfluenceData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Story CreationProduct Backlog ManagementTechnology ImplementationBusiness AnalysisOperational Planning
Soft Skills
Strong CommunicationFacilitation SkillsRelationship Management
Tools & Technologies
JiraAzure DevOpsJira AlignVerintAspect/Alvaria
Industry Keywords
Workforce ManagementContact CenterCapacity PlanningProcess TransformationPHI/HIPAA Compliance
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Convey product vision and roadmap to an Agile delivery team
- Define user stories and prioritize the product backlog
- Translate workforce management, enterprise product, and operational needs into measurable technology outcomes
- Own and continuously prioritize the Workforce Management product backlog
- Translate ambiguous business problems into outcomes, requirements, user stories, and acceptance criteria
- Partner with engineering, architecture, operations, analytics, product managers, vendors, and other product owners on dependencies
- Validate that delivered solutions solve underlying business problems
- Facilitate decisions among stakeholders with conflicting priorities
- Establish ownership, decisions, and next steps
- Identify opportunities to simplify processes and reduce manual effort
- Improve associate and member experience
- Define measurable success criteria and use post-implementation data to assess expected value
- Make decisions regarding product delivery, solution design, prioritization, and technical approach
- Independently manage competing priorities and ambiguous business challenges
- Balance customer needs, business objectives, technical constraints, and operational considerations
Requirements
What you’ll need- 5+ years of experience in Product Ownership, Product Management, Business Analysis, Workforce Management, or related disciplines
- Demonstrated ability to influence stakeholders and lead cross-functional initiatives without direct authority
- Strong communication, facilitation, and relationship management skills
- Experience translating complex business requirements into actionable product requirements
- Ability to analyze data and make recommendations that drive business outcomes
- Strong understanding of product backlog management, user story creation, and Agile methodologies
- 5+ years of experience in technology implementations and/or product/project management
- Experience supporting contact center, workforce management, operational planning, scheduling, forecasting, or capacity planning functions
- Knowledge of Workforce Management platforms such as Verint, Aspect/Alvaria, Intradiem, or similar technologies
- Experience with Jira, Azure DevOps, Jira Align, or Agile planning tools
- Experience leading enterprise-scale technology implementations, modernization efforts, or process transformation initiatives
- Dedicated work space without ongoing interruptions to protect member PHI/HIPAA information
- Home internet service with at least 25 Mbps download and 10 Mbps upload speed
- Ability to work primarily on Eastern Standard Time; schedule may include some evenings and weekends
- Bachelor's degree or equivalent professional experience (preferred)
Benefits
Comp & perks- Bonus incentive plan based upon company and/or individual performance
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Personal wellness and healthcare decision support opportunities
- Remote work arrangement
- Occasional travel to Humana offices for training or meetings