Senior Product Owner/Manager, Next Best Action Configuration

Humana

. Coordinate between NBA Product Managers and teams implementing action and treatment configurations .

Posted 10/28/2026full-timeRemote • United StatesSenior💰 $104,000 - $143,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in translating business requirements into structured documentation and managing implementation processes. Strong ability to collaborate with stakeholders, maintain documentation accuracy, and support backlog management in a fast-paced environment.

Highest-signal resume keywords

Product OwnershipBusiness AnalysisRequirements ManagementStrong Written CommunicationAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation-Ready DocumentationBusiness Rules DocumentationWorkflow DocumentationConfiguration RequirementsBacklog ManagementRequirements ReviewAnalytical SkillsProblem-Solving Skills

Soft Skills

Organizational SkillsCollaborationEffective Communication

Industry Keywords

NBA StandardsAction CatalogPHI/HIPAA Compliance

About the role

Key responsibilities & impact

Coordinate between NBA Product Managers and teams implementing action and treatment configurations
Translate approved business requirements into standardized, implementation-ready documentation
Ensure actions and treatments are fully defined, documented, and aligned with NBA standards before implementation
Manage documentation for action metadata, eligibility criteria, channel availability, treatments, content references, business rules, and configuration requirements
Review requirements for completeness, consistency, and implementation readiness; identify gaps, conflicts, and ambiguities
Partner with Product Managers to obtain missing information and resolve requirement questions
Maintain documentation as actions, treatments, business rules, channels, and content requirements evolve
Support backlog management and align configuration priorities with NBA Product Management direction
Track implementation progress and ensure open requirement questions are resolved timely
Provide clarification and guidance to implementation teams
Update requirements and documentation during approved changes
Maintain visibility into actions and treatments through definition, configuration, testing, and implementation
Identify recurring documentation challenges and recommend improvements to templates, standards, and requirement-management practices
Support evolution of the NBA Action Catalog and implementation standards
Develop scalable documentation and configuration practices for broader enterprise adoption
Occasional travel to Humana offices for training or meetings may be required

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience
Demonstrated experience in Product Ownership, Business Analysis, Product Management, Requirements Management, Platform Administration, or a related role
Experience translating business or product requirements into structured, implementation-ready documentation
Experience reviewing requirements for completeness, consistency, accuracy, and usability by downstream implementation teams
Ability to identify requirement gaps, resolve ambiguities, and collaborate with stakeholders to clarify business intent
Experience documenting business rules, workflows, configuration requirements, or other structured implementation specifications
Experience managing or supporting a backlog of implementation, configuration, or product-related work
Strong written communication and documentation skills
Strong organizational skills with the ability to manage multiple priorities, changes, and implementation activities concurrently
Excellent attention to detail and ability to maintain accuracy across large volumes of structured information
Strong analytical and problem-solving skills
Ability to communicate effectively with business stakeholders, Product Managers, technology teams, and implementation resources
Ability to operate independently in a fast-paced, collaborative environment
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental, and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Self-provided internet service requirements for remote work
Dedicated workspace support for protecting member PHI/HIPAA information