Senior Research Scientist – CAHPS/HOS Analytics

Humana

. Build an evidence base on the factors associated with HOS performance .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $104,000 - $143,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quantitative and behavioral science research, with a strong ability to analyze and interpret complex data to inform healthcare strategies. Proficient in translating technical findings into actionable insights for diverse audiences while leading research initiatives that enhance consumer experiences.

Highest-signal resume keywords

Data ManipulationAnalytical Programming (Python, R, SAS, SQL)Behavioral Science ResearchHealthcare Data AnalysisStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Exploratory AnalysisData VisualizationPredictive Modeling InterpretationLiterature ReviewEvidence Synthesis

Soft Skills

Problem FramingCross-Functional CollaborationClear Communication

Tools & Technologies

DatabricksPower BI

Industry Keywords

HOSMedicare AdvantageStarsCAHPSPatient ExperienceQuality Improvement

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Build an evidence base on the factors associated with HOS performance
Develop and maintain an inventory of potential HOS leading indicators
Monitor behavioral science, survey research, competitive intelligence, and healthcare research relevant to HOS improvement
Conduct rapid exploratory and ad hoc analyses using internal and external data
Translate ambiguous business questions into structured research plans and actionable recommendations
Inform HOS intervention strategy, prioritization, and portfolio development
Partner with HOS Operations to guide the appropriate use of predictive models for member targeting and outreach
Communicate findings, limitations, and recommendations clearly to technical and nontechnical audiences
Proactively identify emerging HOS risks, opportunities, and research questions
Facilitate cross-functional discussions about evidence, targeting, and intervention design
Independently lead less complex research and analytical projects from initial problem framing through recommendation
Lead substantial components of complex efforts in partnership with the Director and CAHPS & HOS Analytics team
Serve as a research and analytical thought partner to HOS Operations, Stars Analytics, and other stakeholders

Requirements

What you’ll need

Bachelor’s degree in a quantitative, behavioral science, social science, or related field and 5 years of relevant analytical or applied research experience; OR Master’s or Doctoral degree in a related field and 3 or more years of relevant experience
Experience with data manipulation, exploratory analysis, interpretation, and visualization
Proficiency with at least one analytical or statistical programming language, such as Python, R, SAS, or SQL
Strong written and verbal communication skills, including translating technical findings for nontechnical audiences
Passion for contributing to an organization focused on continuously improving consumer experiences
Experience with behavioral science, survey methodology, psychometrics, or member-reported outcomes
Experience with healthcare data, Medicare Advantage, Stars, HOS, CAHPS, patient experience, or quality improvement
Experience conducting literature reviews, evidence syntheses, or competitive intelligence
Experience applying research insights to intervention design or consumer outreach
Experience interpreting predictive models and translating outputs into operational strategies
Familiarity with large, complex data environments and visualization tools such as Databricks or Power BI
Not eligible for work visa sponsorship
Home internet service with minimum download speed of 25 Mbps and upload speed of 10 Mbps
Dedicated workspace without ongoing interruptions to protect member PHI / HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Dedicated home workspace arrangement
Remote work arrangement with occasional travel to Humana offices for training or meetings