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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workforce Management, utilizing data-driven forecasting and analysis to optimize staffing solutions while ensuring compliance with employment laws. Strong collaboration and communication skills are essential for engaging with leadership and teams to support operational and strategic initiatives.
Highest-signal resume keywords
Workforce Management ExperienceComprehensive Knowledge Of VerintStrong Analysis And Problem-Solving SkillsExcellent Written And Oral Communication SkillsHealthcare Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Staffing ForecastingData AnalysisAttendance ManagementWorkforce Metrics MonitoringProcess ManagementProject Management
Soft Skills
Critical ThinkingAttention To DetailCollaborationIndependent Decision-Making
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Medicaid Utilization ManagementPHI/HIPAA ComplianceEmployment LawsOperational ExecutionStrategic Initiatives
About the role
Key responsibilities & impact- Perform short-range and intermediate staffing forecasts for Medicaid Utilization Management
- Incorporate real-time data, use trends, and anticipated demand fluctuations into forecasting
- Administer and oversee scheduling, timekeeping, attendance line, and absence management
- Assess organizational staffing requirements and recommend immediate and future workforce solutions
- Analyze talent and staffing needs to support department and segment goals
- Apply organizational strategy and departmental linkages to workforce decisions
- Collaborate with leadership and teams on operational execution and strategic initiatives
- Make independent decisions regarding work methods and approaches
- Resolve issues in ambiguous or evolving circumstances
- Ensure workforce management activities comply with applicable employment laws and internal guidelines
- Monitor and report workforce metrics
- Adjust planning and processes to optimize performance and employee engagement
- Support the Medicaid Inpatient and Outpatient Utilization Management segment
Requirements
What you’ll need- Comprehensive knowledge of Verint
- 3+ years of Workforce Management experience
- Experience collaborating with leaders
- Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
- Excellent written and oral communication skills
- Strong analysis, critical thinking, and analytical problem-solving skills
- Ability to handle multiple tasks and deadlines with attention to detail
- Ability to work Monday-Friday, 8:30 AM-6:00 PM Eastern Standard Time
- Ability to meet home internet requirements of at least 25 Mbps download and 10 Mbps upload
- Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
- Preferred: Previous experience in a healthcare environment (call center or back office)
- Preferred: Bachelor's degree
- Preferred: Prior experience in Process or Project Management
- Must comply with U.S. federal and Puerto Rico employment laws and Humana's internal guidelines
Benefits
Comp & perks- Bonus incentive plan based on company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Remote work arrangement
- Self-provided internet service support subject to stated requirements
- Occasional travel to Humana offices for training or meetings