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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Site Reliability Engineering and automation technologies, with a strong focus on system reliability, monitoring, and incident management. Proficient in deploying and supporting production applications while driving continuous improvement and operational excellence.
Highest-signal resume keywords
Site Reliability EngineeringAutomation TechnologiesCI/CD PipelinesIncident ManagementQuality Assurance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System ReliabilityMonitoringRoot Cause AnalysisProduction DeploymentsConfiguration ManagementScriptingInfrastructure-as-CodePerformance BottlenecksOperational RisksTesting
Soft Skills
Analytical SkillsProblem-SolvingCommunicationCollaborationContinuous Improvement
Tools & Technologies
AnsiblePowerShellPythonTerraformRPASeleniumCloud PlatformsDistributed Systems
Industry Keywords
Production SupportAutomation FrameworksEnterprise EnvironmentOperational ReportingService Disruptions
Tech Stack
Tools & technologiesAnsibleCloudDistributed SystemsPythonRPASeleniumTerraform
About the role
Key responsibilities & impact- Monitor and maintain the health, availability, and performance of automation platforms and production services
- Lead incident response, troubleshooting, and root cause investigations to minimize service disruptions
- Improve observability through monitoring, alerting, dashboards, and operational reporting
- Partner with development teams to enhance system reliability, scalability, and operational readiness
- Support deployment, testing, configuration, and release activities across automation solutions
- Drive automation of operational processes to reduce manual effort and improve platform stability
- Identify and remediate production risks while implementing reliability practices across the Automation Office
- Coordinate software application testing, quality assurance, configuration, installation, and support
- Establish and maintain controls over test and production systems and software source code
Requirements
What you’ll need- Bachelor's degree in computer science, Information Technology, Engineering, or a related field
- 2+ years of experience in Site Reliability Engineering, Systems Engineering, DevOps, Application Support, or a related technical role
- Experience supporting production applications, platforms, or automation frameworks in a large-scale enterprise environment
- Strong understanding of system reliability, monitoring, alerting, incident management, and root cause analysis
- Experience with software testing, quality assurance, configuration management, and production deployments
- Knowledge of CI/CD pipelines, source code management, and release management best practices
- Experience with automation technologies, scripting, or infrastructure-as-code tools, such as Ansible, PowerShell, Python, Terraform, RPA, or Selenium
- Familiarity with production support methodologies and/or cloud platforms, distributed systems
- Ability to identify performance bottlenecks, implement reliability improvements, and mitigate operational risks
- Experience establishing and maintaining controls across test and production environments
- Strong troubleshooting, analytical, and problem-solving skills with the ability to work independently in ambiguous situations
- Excellent communication and collaboration skills with cross-functional engineering and operations teams
- Passion for continuous improvement and enhancing the reliability and scalability of critical business systems
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Benefits
Comp & perks- Bonus incentive plan based upon company and/or individual performance
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Home or Hybrid Home/Office work arrangement
- Occasional travel to Humana offices for training or meetings
- Dedicated workspace requirement to protect member PHI / HIPAA information
