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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management and care coordination, utilizing telephonic strategies to manage health issues and support patient-centered service. Proficient in documenting care and utilizing community resources to enhance member health outcomes.
Highest-signal resume keywords
Bachelor's Degree In Health-Related FieldActive Illinois LPN Licensure2+ Years Of Case Management ExperienceMicrosoft Office ProficiencyExperience With Electronic Case Note Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementCare CoordinationHealth PromotionCoachingWellnessPatient AssessmentData AnalysisDocumentationTelephonic StrategiesCommunity Resource Navigation
Soft Skills
Problem SolvingCommunicationEmpathyTeam CollaborationDecision Making
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookElectronic Health Record SystemsComputer Applications
Certifications & Qualifications
Illinois LPN License
Industry Keywords
Patient-Centered CareHealth Issues ManagementCommunity HealthSocial Service AgenciesPHI/HIPAA Compliance
About the role
Key responsibilities & impact- Manage members' health issues using telephonic strategies, approaches and techniques
- Identify and resolve barriers to effective care
- Conduct assessments and monitor patient care and progress toward desired outcomes
- Use data, conversations with members, and active care planning to support care
- Guide members and their families to essential health and community resources
- Apply professional concepts, standards, regulations, strategies and operating standards
- Make decisions regarding work approach and priorities while following direction and established procedures
- Report to the Manager, Care Management
- Join a dedicated team supporting compassionate, patient-centered service
Requirements
What you’ll need- Bachelor's degree in a health-related field, active Illinois LPN licensure, or the ability to obtain an IL LPN license
- 2 or more years of case management, medical case management, care coordination, or healthcare support experience
- Comprehensive knowledge of Microsoft Office applications including Word, Excel, and Outlook
- Previous experience with electronic case note documentation
- Experience documenting in multiple computer applications/systems
- Experience with health promotion, coaching and wellness
- Knowledge of community health and social service agencies and additional community resources
- Ability to work Monday–Friday within operating hours of 8:00 AM–7:00 PM CST, with core hours primarily 8:00 AM–5:00 PM CST
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Remote work from home
- Occasional travel to Humana offices for training or meetings