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Program Manager – Change Management, Adoption and Training
Humane World for Animals. Lead organizational change management and technology adoption efforts for technology programs and initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading organizational change management and technology adoption initiatives, with a strong focus on developing communication strategies, training programs, and user engagement plans. Proficient in instructional design principles and capable of utilizing various tools to enhance employee enablement and optimize technology utilization.
Highest-signal resume keywords
Change Management CertificationOrganizational Change Management PrinciplesStakeholder Engagement StrategiesInstructional Design PrinciplesTraining Development and Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Organizational Change ManagementTechnology AdoptionTraining DevelopmentEmployee EnablementCommunication StrategiesChange Management MethodologiesUser Feedback MonitoringContinuous ImprovementProcess DocumentationAdoption Measurement Frameworks
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationAttention to DetailSelf-MotivatedAbility to Multitask
Tools & Technologies
Learning ToolsCollaboration ToolsCommunication ToolsInstructional Design ToolsAnalytics Tools
Certifications & Qualifications
Prosci CertificationCCMP Certification
Industry Keywords
Organizational DevelopmentInstructional DesignTechnology ProgramsUser ExperienceAnimal Protection Issues
About the role
Key responsibilities & impact- Lead organizational change management and technology adoption efforts for technology programs and initiatives
- Develop and execute change management strategies, plans, communications, training, readiness activities and adoption measurement frameworks
- Develop and deliver instructor-led and virtual training, demonstrations, workshops, onboarding activities and self-paced learning
- Create, maintain and curate learning and adoption resources, including user guides, job aids, FAQs, videos, self-paced lessons and process documentation
- Monitor technology adoption, proficiency, user feedback and support trends
- Identify continuous improvement opportunities and recommend ways to enhance user experience and optimize technology utilization
- Develop and execute communication strategies and stakeholder engagement plans
- Assess organizational and user readiness, identify adoption barriers, stakeholder concerns, training needs and change impacts
- Serve as a liaison between technology teams and functional partners, translating technical changes into clear process and employee impacts
- Perform other duties and responsibilities as assigned
Requirements
What you’ll need- Bachelor’s degree in Organizational Development, Instructional Design, Information Systems, Training, or a related field, or equivalent relevant work experience
- Minimum of five (5) years of experience leading organizational change management, technology adoption, training, employee enablement or related initiatives
- Change management certification (Prosci or CCMP) strongly preferred
- Knowledge of organizational change management principles, methodologies and best practices
- Experience developing and executing stakeholder engagement and communication strategies
- Knowledge of instructional design principles
- Experience in remote and in-person training
- Experience using learning, collaboration, communication, instructional design and analytics tools to support employee enablement and technology adoption
- Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive
- Ability to multitask and be flexible with regard to workload and assignments
- Ability to exercise judgment
- Strong written and verbal communication skills
- Attention to detail and commitment to excellence demonstrated by the delivery of quality and timely outcomes
- Ability to work both independently and as an effective team member in a team environment
- Strong interest in animal protection issues preferred