IT Support Specialist

Humanistischer Verband Berlin-Brandenburg KdöR

. Receive and handle user inquiries, including structured analysis and documentation of incidents .

Posted 11/7/2026full-timeBerlin • GermanyMid-LevelSenior💰 €3,380 - €3,650 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in 1st- and 2nd-level IT support, with a strong focus on user interaction and problem resolution. Proficient in managing IT infrastructure and providing support for Microsoft 365 applications and ticketing systems.

Highest-signal resume keywords

1st-Level Support2nd-Level SupportMicrosoft 365Atlassian JiraGerman Language Proficiency (C1)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT TrainingIncident DocumentationWindows 11 InstallationMobile Device MaintenanceUbiquiti UniFi Systems

Soft Skills

Strong Communication SkillsReliabilityIndependent WorkStructured Approach

Tools & Technologies

Ticketing SystemsMicrosoft OutlookMicrosoft TeamsMicrosoft SharePointMicrosoft OneDrive

Certifications & Qualifications

IT Specialist CertificationValid Driving Licence (Class B)

Industry Keywords

Help Desk EnvironmentUser SupportIT Infrastructure MonitoringKnowledge Base Maintenance

About the role

Key responsibilities & impact

Receive and handle user inquiries, including structured analysis and documentation of incidents
Conduct regular checks and monitor IT infrastructure components
Support colleagues on-site during projects, at the regional office, and remotely
Independently develop and implement solutions for day-to-day IT challenges
Prepare and resolve complex issues within 1st- and 2nd-level support
Install, configure, and maintain Windows 11 workstations and mobile devices
Provide user support for Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office applications
Handle hardware and software requests and process tickets in the internal ticketing system
Document solutions and maintain the internal knowledge base

Requirements

What you’ll need

Completed IT training (e.g., IT specialist) or comparable practical IT qualifications
Professional experience in 1st- and 2nd-level support/help desk environments
Experience using ticketing systems, ideally Atlassian Jira
Practical experience with Microsoft 365, OneDrive, SharePoint, and Ubiquiti UniFi systems
Enjoy working in 1st- and 2nd-level support and interacting directly with users
Valid driving licence (at least Class B)
Very good written and spoken German (at least C1 level)
Strong communication skills, reliability, and an independent, structured approach to work
Non-EU citizens must hold a valid work and residence permit for Germany

Benefits

Comp & perks

Company-supported occupational pension and annual special payment
Workplace in Berlin-Mitte, just five minutes from Alexanderplatz
30 days of annual leave, plus December 24 and 31 off
Combination of remote work and office-based work, with flexible working hours
Priority consideration for childcare places at Humanist childcare centres in Berlin and Brandenburg
Advice and support with provision for and care of relatives
Training and professional development opportunities
Regular team events
Company health management programme
Discounted Fitness First membership