Account Manager – Managed IT, Cloud Services

Humnize

. Manage commercial ownership of an assigned portfolio of existing customer accounts .

Posted 10/25/2026full-timeWetherby • United KingdomMid-LevelSenior💰 £30,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B customer accounts within an MSP or IT services environment, focusing on customer retention, contract renewals, and revenue growth through upselling and cross-selling. Proficient in relationship management with senior decision-makers and skilled in using CRM systems for account planning and forecasting.

Highest-signal resume keywords

B2B Customer Account ManagementManaged IT ServicesContract RenewalsUpselling And Cross-SellingCRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionAccount DevelopmentRevenue ForecastingContract NegotiationsCommercial Awareness

Soft Skills

Relationship ManagementStakeholder EngagementCommunication Skills

Tools & Technologies

CRM Systems

Industry Keywords

Managed IT ServicesCloud HostingConnectivityCybersecurityRecurring-Revenue Relationships

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Manage commercial ownership of an assigned portfolio of existing customer accounts
Build relationships with key stakeholders and decision-makers
Proactively manage customer retention and protect long-term relationships
Lead contract renewal discussions and negotiations
Identify and convert upselling and cross-selling opportunities across managed IT services, cloud hosting, connectivity, cybersecurity and related solutions
Conduct regular customer reviews and develop account plans
Work with presales and Service Delivery specialists to develop solutions and resolve commercial concerns
Maintain accurate CRM records, renewal dates, growth opportunities, commercial activity and revenue forecasts
Achieve targets for customer retention, renewals, account growth and profitability
Work with the Business Development team to introduce and hand over newly acquired customers

Requirements

What you’ll need

Proven experience managing and developing existing B2B customer accounts within an MSP or IT services provider
Good understanding of managed IT services, cloud hosting, connectivity, cybersecurity and related technology solutions
Experience managing customer retention, contract renewals and recurring-revenue relationships
Demonstrable record of generating additional revenue through upselling, cross-selling and account development
Strong relationship management skills, with confidence engaging senior IT and business decision-makers
Good commercial awareness, including pricing, contract negotiations and profitability
Experience using CRM systems to manage customer information, account plans, sales opportunities and forecasts
Required to complete appropriate security vetting and police questionnaires as a condition of employment
Must be eligible to live and work in the UK, with proof of eligibility required upon offer

Benefits

Comp & perks

Commission arrangements, subject to confirmation
Established portfolio of customers to manage and develop
Access to experienced technical specialists who can support customer requirements and solution proposals
Opportunity to build long-term customer relationships and contribute directly to the business's growth