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Humus Recruitment N.V.

Customer Service Representative

Humus Recruitment N.V.

. Contact existing MRA E-Bike Center customers to arrange maintenance services and service checks .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer management skills with a focus on scheduling maintenance appointments and ensuring a positive customer experience. Proficient in accurately documenting conversations and follow-ups in a customer management system.

Highest-signal resume keywords
Fluent Dutch Speaking AbilityOutbound Calling SkillsAppointment SchedulingCustomer Follow-UpCustomer Management System Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Appointment SchedulingCustomer Follow-UpAccurate DocumentationOutbound Calling
Soft Skills
Customer Experience FocusCommunication Skills
Tools & Technologies
Planning SystemCustomer Management System
Industry Keywords
MRA E-Bike CenterMaintenance ServicesWorkshop Capacity

About the role

Key responsibilities & impact
  • Contact existing MRA E-Bike Center customers to arrange maintenance services and service checks
  • Inform customers about required services
  • Schedule maintenance appointments directly in the planning system
  • Identify opportunities to fill available workshop capacity
  • Record callback appointments
  • Contact customers at agreed times
  • Accurately document conversation outcomes in the customer management system
  • Ensure a positive customer experience and efficient appointment scheduling

Requirements

What you’ll need
  • Native or fluent Dutch-speaking ability
  • Full-time availability
  • Ability to make outbound calls to existing customers
  • Ability to schedule maintenance appointments in a planning system
  • Ability to identify opportunities to fill available workshop capacity
  • Accurate customer follow-up and administration
  • Ability to record callback appointments and contact customers at agreed times
  • Ability to document conversations accurately in a customer management system