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Service Engineer
Hurco Companies, Inc.. Review installation requirements, site preparation, and installation recommendations with customers before shipment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CNC machine tool service, including troubleshooting, maintenance, and repair of industrial automation equipment. Proficient in technical documentation, customer support, and collaboration with cross-functional teams to enhance service reliability.
Highest-signal resume keywords
CNC Machine Tool Service ExperienceMechanical Troubleshooting AbilitiesElectrical Troubleshooting AbilitiesCNC Control KnowledgeTechnical Documentation Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CNC Machine OperationIndustrial AutomationPLC TroubleshootingElectrical Schematics InterpretationMechanical Drawings AnalysisTechnical Manuals InterpretationMachine MaintenanceService ReportingTechnical SupportProblem Diagnosis
Soft Skills
Customer CommunicationCollaborationProblem-SolvingIndependent WorkContinuous Improvement Mindset
Tools & Technologies
Microsoft OfficeMicrosoft TeamsAdobe AcrobatERP SystemsMicrosoft Dynamics 365
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Industrial Equipment MaintenanceMachine AssemblyService Trends AnalysisTechnical Service TrainingSafety Requirements
Tech Stack
Tools & technologiesAssemblyERP
About the role
Key responsibilities & impact- Review installation requirements, site preparation, and installation recommendations with customers before shipment
- Coordinate and oversee machine assembly and installation at customer facilities
- Inspect, adjust, test, and start up newly installed machines
- Demonstrate safe machine setup, operation, maintenance, and programming procedures
- Perform warranty and non-warranty service, troubleshooting, maintenance, repairs, and machine adjustments
- Travel to customer locations to diagnose and resolve complex machine issues and assist with installations and repairs
- Provide technical support to customers, distributors, and internal personnel
- Troubleshoot hardware, software, CNC control, PLC, electrical, mechanical, hydraulic, and machine-related issues
- Provide remote technical support through phone, email, and diagnostic tools
- Collaborate with Engineering, Field Service, distributors, and internal teams on recurring issues
- Identify service trends and develop action plans to improve reliability and reduce repeat problems
- Identify replacement parts and assist with technical parts inquiries
- Maintain communication and follow through on customer issues until resolution
- Develop, maintain, and distribute technical documentation and service bulletins
- Assist with technical service training for Service Engineers, distributors, and customers
- Complete service, inspection, time, and expense reports
- Collaborate with Engineering, Manufacturing, Parts, Purchasing, and other departments
- Support continuous improvement initiatives
- Follow company policies, procedures, and safety requirements
Requirements
What you’ll need- Minimum of 3–5 years of CNC machine tool service experience or equivalent experience in industrial equipment maintenance and repair
- Strong mechanical, electrical, and CNC troubleshooting abilities
- Knowledge of CNC machine operation, industrial automation, CNC controls, PLCs, and related machine systems
- Ability to read, analyze, and interpret electrical schematics, technical manuals, mechanical drawings, and blueprints
- Knowledge of troubleshooting and maintenance of industrial automation equipment
- Valid driver's license and ability to meet company driving requirements
- Ability and willingness to travel up to 50% during the first year; following the first year, up to 25% as needed
- Proficiency with Microsoft Office, Microsoft Teams, and Adobe Acrobat
- Experience with ERP systems; Microsoft Dynamics 365 experience is a plus
- Ability to travel by car and air and work independently at customer locations
- Ability to safely lift and handle machine components, tools, and equipment as required