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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Global Mobility operations, including immigration services, business travel processes, and compliance with relevant laws and regulations. Strong communication and organizational skills are essential for effective collaboration with stakeholders and external vendors.
Highest-signal resume keywords
Immigration Services SupportGlobal Business Travel CoordinationProcess ImprovementStakeholder CollaborationCompliance with Immigration Laws
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Immigration Case ManagementBusiness Visa ApplicationsWork Permit ApplicationsProcess DocumentationData Reporting
Soft Skills
Strong CommunicationOrganizational SkillsProblem-Solving SkillsAttention to DetailAbility to Navigate Ambiguity
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointWorkdayServiceNow
Certifications & Qualifications
SHRMPHRSPHRGPHRGMS-T
Industry Keywords
Global MobilityCross-Border TaxImmigration ComplianceBusiness Travel TrendsEmployee Experience
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Support Global Mobility operations through process documentation, timely communications, and issue resolution.
- Own global business travel processes and provide country-specific guidance, cost estimates, and timeline estimates.
- Complete related internal service request tickets in partnership with external vendors.
- Coordinate and review immigration questionnaires and filings, including business visa and work permit applications and renewals.
- Partner with external vendors on business/work visas, permits, and permanent residency applications.
- Prepare travel letters and support onboarding compliance documentation, including I-9 forms, for visa holders and business travelers.
- Respond to inquiries from business leaders, employees, and vendors regarding immigration matters and case statuses.
- Communicate immigration requirements, government procedures, costs, and timelines to HR partners, employees, and business leaders.
- Monitor and maintain accurate immigration case and business travel records and reporting.
- Create content for mobility webpages and knowledge articles.
- Participate in global mobility projects, process improvements, and implementations.
- Ensure compliance with Global Mobility policies, procedures, country laws, regulations, and employee benefits.
- Network internally and with industry professionals to stay current on global mobility, immigration, compliance, cross-border tax, and business travel trends.
Requirements
What you’ll need- Bachelor’s degree in business administration, human resources, legal studies, or related field.
- 3–5 years of professional experience directly supporting immigration services and cross-border business travel.
- Strong ability to work and execute effectively and autonomously within a virtual team spanning multiple time zones.
- Ability to collaborate effectively and build trusted relationships with stakeholders across HR, operations, business leadership, and external vendor partners.
- Strong communication, organizational, and problem-solving skills with attention to detail.
- Comfortable navigating ambiguity and explaining complex topics to non-experts.
- Agile mindset focused on employee experience, process improvement, and confidentiality.
- Proficient in Microsoft Word, Excel, and PowerPoint; experience in remote-first environments.
- Preferred: Experience with Workday, ServiceNow, Microsoft Office applications, and mobility/vendor platforms.
- Preferred: Familiarity with immigration laws across multiple countries.
- Relevant certifications such as SHRM, PHR/SPHR, GPHR, or GMS-T are a plus.
- Prior experience in a global consulting or professional services firm is preferred.
Benefits
Comp & perks- Hybrid work flexibility
- Expected travel: 5%