Client Success Manager – Workday

Huron

. Serve as the primary point of contact and escalation for managed services clients .

Posted 11/4/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $135,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Workday cloud-based enterprise applications, ensuring adherence to SLAs and quality standards while fostering strong client relationships. Proficient in overseeing managed services delivery and supporting client engagements, including RFP responses and contract negotiations.

Highest-signal resume keywords

Workday AdministrationManaged Services DeliveryClient Engagement ManagementService Level Agreements (SLAs)ITIL Framework

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workday ImplementationCloud-Based Enterprise ApplicationsPerformance ReportingOptimization StrategiesService Monitoring

Soft Skills

Excellent CommunicationInterpersonal SkillsRelationship Building

Certifications & Qualifications

Workday CertificationITIL Certification

Industry Keywords

Professional ServicesConsulting EnvironmentRFP ResponsesAccount ManagementGovernance Activities

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary point of contact and escalation for managed services clients
Build trusted, long-term client partnerships
Advise clients on Workday best practices, new features, releases, and optimization opportunities
Lead client governance activities, including check-ins, Quarterly Business Reviews, and roadmap discussions
Oversee end-to-end delivery of Workday managed services engagements
Ensure adherence to SLAs, quality standards, and contractual obligations
Monitor response times, service uptime, backlog health, and customer satisfaction
Proactively address service risks or deviations
Ensure appropriate resourcing, workload balancing, and skills alignment
Support RFP responses, renewals, expansions, Statements of Work, and change orders
Partner with sales, account leadership, and legal teams on contracts
Prepare and present performance and financial reports to clients and internal stakeholders

Requirements

What you’ll need

5+ years of experience administering, supporting, or managing cloud-based enterprise application systems, with a strong preference for Workday
Workday implementation and/or post-implementation experience, including managed services, AMS, optimization, or support
Strong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks
Experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment
Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders
Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience)
Workday certification(s) in functional and/or technical areas preferred
ITIL or other relevant service management certifications preferred

Benefits

Comp & perks

Annual incentive compensation program
Medical coverage
Dental coverage
Vision coverage
Wellness programs