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Patient Access Manager – Emergency Department
Huron. Manage daily Emergency Department Patient Access operations, including patient registration, eligibility verification, point-of-service collections, and demographic and insurance data capture .
About the role
Key responsibilities & impact- Manage daily Emergency Department Patient Access operations, including patient registration, eligibility verification, point-of-service collections, and demographic and insurance data capture
- Monitor and improve metrics related to registration quality, patient throughput, financial clearance, productivity, and revenue cycle performance
- Lead, coach, and develop Patient Access staff through performance management, training, workforce planning, and employee engagement initiatives
- Collaborate with clinical, operational, and revenue cycle stakeholders on process improvements to reduce denials, improve revenue capture, and enhance patient experience
- Ensure compliance with organizational policies, regulatory requirements, EMTALA standards, patient privacy regulations, and revenue cycle best practices
- Support staffing, scheduling, and resource allocation to maintain service levels and departmental performance
- Partner with Baystate Health and Huron leadership on strategic initiatives, operational change management, and continuous improvement across Emergency Department Patient Access functions
Requirements
What you’ll need- U.S. work authorization required
- Bachelor's degree preferred; equivalent relevant healthcare operations and leadership experience may be considered in lieu of a degree
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Direct supervisory experience required
- Patient Financial Services experience required; 1–3 years in a leadership capacity preferred
- 5+ years of healthcare operations experience
- Effective organization and planning skills, with ability to manage complex multi-workstream performance improvement projects or concurrent client engagements
- Analytical and critical thinking skills to synthesize complex datasets and qualitative and quantitative trends
- Professional written and verbal communication skills
- Ability to collaborate with team members and client counterparts
- Team leadership experience, including talent development, training, supervision, coaching/mentoring, and performance management