PreAccess Manager

. Manage and coordinate PreAccess activities, including registration, insurance verification, and financial clearance .

Posted 10/15/2026full-timeSpringfield • Massachusetts • United StatesMid-LevelSenior💰 $80,000 - $109,000 per yearWebsite

Key responsibilities & impact

Manage and coordinate PreAccess activities, including registration, insurance verification, and financial clearance
Coordinate daily operational responsibilities with the PreAccess team
Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices
Monitor performance metrics, identify trends, and implement process improvements to enhance efficiency and reduce denials
Ensure team activities align with departmental and organizational expectations
Provide coaching, mentoring, and performance feedback to staff
Collaborate with Patient Access Managers, Baystate Health, and Huron leadership to resolve escalated operational and patient-related issues
Support staffing plans, schedule adherence, and resource allocation for second-shift coverage
Assist with onboarding, training, and development of team members
Participate in departmental meetings and initiatives aligned with Huron and Baystate Health objectives
Support Human Resource-related processes, including employee relations, performance management, and engagement
Perform additional duties supporting departmental and organizational objectives

What you’ll need

Current permanent U.S. work authorization required
Bachelor's degree preferred; equivalent relevant healthcare operations and leadership experience may be considered in lieu of a degree
Minimum of 3 years of Patient Access experience in a healthcare setting
1–2 years of progressive leadership experience in a supervisory or lead role
Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows
Proficient in Microsoft Office (Word, Excel, PowerPoint) and patient access systems
Ability to lead in a fast-paced environment and manage competing priorities
Ability to support 24/7 operations in partnership with leadership, including participation in on-call coverage as needed
Ability to be onsite at Baystate Health facilities in Springfield, Massachusetts is required
Strong organizational and planning skills
Proven analytical and problem-solving skills
Effective written and verbal communication skills
Ability to collaborate with team members and leadership
Demonstrated leadership ability, including coaching, mentoring, and performance management of staff

Comp & perks