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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare operations management, focusing on revenue cycle performance, strategic decision-making, and effective relationship building with stakeholders. Proven ability to lead teams, mentor staff, and ensure compliance with service level agreements.
Highest-signal resume keywords
Healthcare Operations ManagementEpic Revenue Cycle ExperienceDirect Supervisory ExperienceStrategic Decision-MakingKey Performance Indicator Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Cycle AnalysisContractual ComplianceProject PrioritizationData InterpretationMicrosoft Office Proficiency
Soft Skills
LeadershipStrong Communication SkillsPeople DevelopmentRelationship BuildingCritical Thinking
Industry Keywords
Service Center OperationsHealthcare ComplianceOperational LeadershipPerformance MonitoringClient Relationship Management
About the role
Key responsibilities & impact- Oversee a portfolio of Service Center clients
- Ensure smooth day-to-day operations, contractual compliance, and revenue cycle performance
- Lead the operations management team in executing activities related to sustained revenue cycle performance
- Execute Service Center objectives, responsibilities, and initiatives
- Make key operational decisions and prioritize projects
- Establish quarterly goals and work with the HMS Service Center Operational Leadership Team to achieve them
- Analyze, interpret, and summarize revenue cycle data components
- Monitor performance against Key Performance Indicators
- Identify issues, risks, barriers, and improvement opportunities related to Service Center responsibilities, service level agreements, technology, and people
- Manage a cohort of RC Operations Managers and clients, providing direction and removing barriers
- Coach, develop, and mentor direct reports and other subordinates
- Establish and maintain relationships with domestic and international service center stakeholders
- Design and deliver internal and client-facing work with HMS Senior Leadership
Requirements
What you’ll need- Current permanent U.S. work authorization required
- Bachelor's degree required
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Direct supervisory experience
- Back end Epic revenue cycle experience required
- 7+ years of healthcare operations experience with 5+ in managerial positions
- Leadership and integrity
- Strong communication skills and executive presence
- Strategic decision-making and critical thinking
- Results-oriented
- Effective relationship building and networking
- People development and coaching
- Mental/physical health sufficient to meet the demands and pressures of the position
- Ability to read and write in the English language
Benefits
Comp & perks- Annual incentive compensation program
- Medical coverage
- Dental coverage
- Vision coverage
- Wellness programs
- Limited travel