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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS upgrade project delivery, technical troubleshooting, and effective communication with both technical and non-technical stakeholders. Proficient in object-oriented programming and familiar with various software and tools essential for supporting enterprise-class applications.
Highest-signal resume keywords
SaaS Upgrade Project DeliveryObject-Oriented ProgrammingTechnical TroubleshootingCommunication SkillsMicrosoft Software Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HTMLCSSJavaScriptXMLJSONJavaSQLC#Windows ServerIIS
Soft Skills
Critical ThinkingAnalytical SkillsProblem-SolvingIndependent WorkTeam Collaboration
Tools & Technologies
Visual StudioSQL Server
Industry Keywords
SaaSUpgrade ProcessesTechnical DocumentationMulti-Tier Web ApplicationsSource Control Concepts
Tech Stack
Tools & technologiesJavaJavaScriptSMTPSQL
About the role
Key responsibilities & impact- Support technical delivery of SaaS upgrade projects for clients using Research Suite software
- Support technical activities throughout the SaaS upgrade lifecycle, from preparation and planning through upgrade execution, testing, go-live, and stabilization
- Assist with environment preparation, configuration, validation, and other technical upgrade tasks
- Research, analyze, troubleshoot, and help resolve technical issues
- Collaborate with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams
- Communicate technical status, risks, issues, and dependencies to project team members
- Follow established upgrade processes, technical procedures, checklists, and quality standards
- Maintain project documentation and capture technical findings and resolutions
- Identify recurring issues and help develop tools, documentation, job aids, and process improvements
- Build knowledge of Research Suite software, SaaS environments, upgrade processes, and supporting technologies
- Participate in upgrade activities outside standard business hours, including evenings or weekends, as needed
Requirements
What you’ll need- U.S. work authorization is required
- Bachelor’s Degree in a computer science related field or equivalent work experience
- Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
- Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
- Strong critical thinking, analytical, and problem-solving skills
- Ability to work independently and in remote team environments
- Strong written and verbal communication skills
- Ability to communicate technical tasks and concepts to nontechnical internal and external stakeholders
- Ability to context switch and juggle multiple competing priorities
- This position is remote, infrequent travel required
- Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)
- Preferred: 1-3 years of experience working in a customer or internal software support position
- Preferred: Experience supporting enterprise class, multi-tier web applications
- Preferred: Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output
- Preferred: Familiarity with SQL and C#
- Preferred: Familiarity with source control concepts
Benefits
Comp & perks- Annual incentive compensation program
- Medical coverage
- Dental coverage
- Vision coverage
- Other wellness programs
- Remote work arrangement
- Opportunities to collaborate, learn, and grow