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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in operational service delivery management, with a strong focus on client relationships, productivity improvements, and team leadership. Proven ability to negotiate contracts and manage supplier relationships effectively in an international consulting environment.
Highest-signal resume keywords
Operational Service Delivery ManagementTeam Leadership and Matrix ManagementContract Negotiation and Supplier ManagementClient Relationship ManagementBudget Ownership and Financial Awareness
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational TransformationProductivity ImprovementCustomer Satisfaction EnhancementBid Sourcing and ImplementationVendor Solutions Management
Soft Skills
Strong Communication SkillsClient FocusEmployee Development Advocacy
Tools & Technologies
Information Technology SolutionsConsulting Methodologies
Certifications & Qualifications
Bachelor's Degree in BusinessBachelor's Degree in Computer ScienceBachelor's Degree in IT Related Field
Industry Keywords
Manufacturing OrganizationsShared Services EnvironmentInternational Consulting
About the role
Key responsibilities & impact- Collaborate with Huron and client senior leaders to design and implement goal-achieving solutions
- Deliver remarkable results that meet or exceed specified engagement objectives
- Construct enduring client relationships and sell additional project work
- Lead teams and create solutions for industrial and manufacturing organizations
- Drive operational, digital and cultural transformation
- Improve productivity and customer satisfaction
- Lead and manage teams, including through matrix management, in operational service delivery or shared services environments
- Monitor and coordinate budget ownership
- Source bids from pre-sales through successful implementation
- Negotiate contracts and manage suppliers
Requirements
What you’ll need- 10+ years’ experience in the information technology or consulting field
- 10+ years’ experience working with vendor solutions, vendors and partner sales and alliance leadership
- Strong client focus – ability to operate at prime customer contact level
- Demonstrated breadth and depth of operational service delivery management expertise, preferably in an international environment
- Demonstratable experience having designed and implemented significant productivity as well as customer satisfaction improvements
- Strong development focus – advocate of developing employees, teams and the business
- Significant experience leading and managing teams (including matrix management) within an operational service delivery or shared services environment
- Strong commercial and financial awareness, including monitoring, and coordination of budget ownership
- Experience in sourcing bids, from pre-sales to successful implementation, preferably in an international setting
- Thorough understanding of customer’s business and market sector with ability to leverage knowledge in anticipation of the evolving needs of customers
- Strong communicator at all levels
- Systems and IT literate
- Proven contract negotiations and supplier management experience
- Bachelor’s Degree in business, computer science or IT related field
- Willingness to travel up to 80%
Benefits
Comp & perks- Willingness to travel up to 80%
