Technical Consultant – Analyst

Huron

. Provide deep technical support to functional and technical clients using Huron’s Research Suite software .

Posted 10/22/2026full-timeRemote • Illinois • United StatesJunior💰 $65,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Huron’s Research Suite software, including troubleshooting client-reported issues and modifying client-specific configurations. Proficient in object-oriented programming and familiar with enterprise-class web applications and Microsoft software environments.

Highest-signal resume keywords

Object-Oriented ProgrammingJavaScript DevelopmentMicrosoft Software SupportProblem-Solving SkillsCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSJavaScriptXMLJSONJavaIISSQL ServerVisual Studio.NET

Soft Skills

Attention to DetailStrong Written CommunicationStrong Verbal CommunicationAbility to Work IndependentlyAbility to Context Switch

Tools & Technologies

Huron’s Research SuiteRemote Web Session UtilitiesSource Control Concepts

Industry Keywords

Customer SupportMulti-Tier Web ApplicationsOn-Call SupportTechnical SupportConfiguration Management

Tech Stack

Tools & technologies

JavaJavaScriptSMTPSQL.NET

About the role

Key responsibilities & impact

Provide deep technical support to functional and technical clients using Huron’s Research Suite software
Support Huron’s software through remote web session utilities, phone calls, and email communications
Research, analyze, and resolve client-reported issues
Identify product areas causing the most support burden and work with Huron Engineering teams to fix issues
Modify and maintain existing client-specific configurations and customizations
Consult with clients and Huron Services teams on proper hardware and software configurations
Improve internal support processes through development of new tools and job aids
Collaborate with multiple teams across various geographic locations
Assist with 24/7 on-call support coverage as needed

Requirements

What you’ll need

U.S. work authorization is required
Bachelor’s Degree in a computer science related field or equivalent work experience
Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
Experience developing with JavaScript
Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
Strong problem-solving skills and attention to detail
Ability to work independently and in remote team environments
Strong written and verbal communication skills
Ability to context switch and juggle multiple competing priorities
Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)
Occasional off-hours, on-call support shifts
1-3 years of experience working in a customer or internal software support position
Experience supporting enterprise class, multi-tier web applications
Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output
Familiarity with .NET and C#
Familiarity with source control concepts

Benefits

Comp & perks

Annual incentive compensation program
Medical coverage
Dental coverage
Vision coverage
Wellness programs
Remote work arrangement
Opportunities to collaborate, learn, and grow
Infrequent travel required