Field Service Technician

Hypertherm Associates

. Travel directly to customer sites to represent Hypertherm’s Waterjet brand .

Posted 9/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $59,697 - $99,494 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in installing, configuring, and troubleshooting OMAX Waterjet equipment, with a solid understanding of electrical, mechanical, and CNC/PLC systems. Capable of providing effective customer training and maintaining detailed service records while managing challenging customer interactions.

Highest-signal resume keywords

Field Technical Service ExperienceCutting Solutions Product ExperienceElectrical And Mechanical System FundamentalsCustomer Training And SupportValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System TestingEquipment InstallationTroubleshooting Mechanical IssuesElectrical Schematics InterpretationCNC/PLC System KnowledgeMultimeter UsageSoftware Utilities ProficiencyTechnical Manual ReadingProcess-Focused Environment ExperienceMechanical Aptitude

Soft Skills

Customer Interaction ManagementAdaptability To TravelAnalytical Record Keeping

Tools & Technologies

Torque WrenchesDial IndicatorsWindows NavigationDriver And Firmware Installation

Certifications & Qualifications

HS Diploma Or GEDAS Degree (Preferred)

Industry Keywords

Waterjet EquipmentCutting SolutionsTechnical SupportField ServiceInstallation And Configuration

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Travel directly to customer sites to represent Hypertherm’s Waterjet brand
Support planned delivery events and install and configure OMAX Waterjet equipment
Uncrate and inventory equipment, determine equipment layout and permanent placement, and assemble and connect sub-assemblies
Perform system testing and repairs
Provide new equipment and accessory training, including post-installation follow-up
Troubleshoot mechanical, electrical, and pneumatic issues on installed OMAX Waterjet equipment on-site, by email, and over the phone
Perform contract maintenance services at customer locations
Maintain timely, detailed, and analytical digital service records with photos and technical attachments
Provide feedback on product issues identified in the field
Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits
Travel over 75% Monday-Friday

Requirements

What you’ll need

HS Diploma or GED
2 years of Field Technical Service or related field
2+ years with Cutting Solutions product experience
Ability to carry, pull, lift, push and grip over 70 lbs
Ability to crawl, twist and climb into machines
Must be able to stand and work while on your feet on hard surfaces for an extended time
Must be physically capable to meet the demands of the role
Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
Fluency in English required
Required ability to hold a valid Driver’s License in all 50 states
Must live in North Carolina, Georgia, or Florida within one hour of an international airport
Able to adapt to frequent travel, use travel systems and airline apps effectively, and adjust plans on short notice
Hands-on experience using multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators
Strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems
Ability to train customers on product operation, maintenance, and software programming
Ability to read and interpret technical manuals for installation, operation, and training
Strong computer skills including Windows navigation, driver and firmware installation, and file management
Experience working in a process-focused environment
Ability to manage challenging customer interactions and serve as a key point of contact during product installation and repair
Preferred: AS Degree (electrical or mechanical field)
Preferred: Cutting Solutions operational and manufacturing assembly experience

Benefits

Comp & perks

Collaborative, 100% employee-owned culture
Profit-Sharing and Employee Stock Ownership (ESOP)
Five days/year paid Community Service Time
Strong commitment to Environmental Stewardship
Stable, growing organization with a no-layoff philosophy
On-site field service training upon hire
Sponsorship of new applicants for employment authorization or other immigration-related support is not available