Field Service Technician

Hypertherm Associates

. Travel directly to customer sites to provide on-site Waterjet service .

Posted 9/28/2026full-timeUnited StatesJuniorMid-Level💰 $59,697 - $99,494 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing on-site technical service for Waterjet equipment, including troubleshooting mechanical, electrical, and pneumatic issues. Proficient in maintaining detailed service records and collaborating with sales teams during customer engagements.

Highest-signal resume keywords

Field Technical Service ExperienceCutting Solutions Product ExperienceElectrical System FundamentalsMechanical System FundamentalsCNC/PLC System Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystem TestingEquipment AssemblyContract Maintenance ServicesTechnical Record Keeping

Soft Skills

Customer ServiceCommunicationTeam Collaboration

Certifications & Qualifications

HS Diploma or GEDValid Driver’s License

Industry Keywords

Waterjet ServiceCutting SolutionsField Service TrainingMechanical IssuesElectrical IssuesPneumatic Issues

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Travel directly to customer sites to provide on-site Waterjet service
Support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement
Assemble and connect sub-assemblies, perform system testing and repairs, and provide new equipment and accessory training
Provide post-installation follow-up
Troubleshoot mechanical, electrical, and pneumatic issues on installed OMAX Waterjet equipment on-site, by email, and over the phone
Perform contract maintenance services at customer locations
Maintain timely, detailed, and analytical digital service records with photos and technical attachments
Provide feedback on product issues identified in the field
Partner with the sales team during customer-facing trade show demonstrations and pre-sales visits
Attend on-site field service training upon hire

Requirements

What you’ll need

HS Diploma or GED
2 years of Field Technical Service or related field
2+ years with Cutting Solutions product experience
Ability to carry, pull, lift, push and grip over 70 lbs
Ability to crawl, twist and climb into machines
Must be able to stand on hard surfaces for an extended time
Must be physically capable to meet the demands of the role
Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
Fluency in English required
Required ability to hold a valid Driver’s License in all 50 states
Must live in Pennsylvania, Virginia, New York, New Hampshire, or Massachusetts within 1 hour of an international airport
Able to travel over 75% Monday-Friday
Sponsorship of new applicants for employment authorization or other immigration-related support is not available
AS Degree (electrical or mechanical field) preferred
Cutting Solutions operational and manufacturing assembly experience preferred

Benefits

Comp & perks

Collaborative, 100% employee-owned culture
Profit-Sharing
Employee Stock Ownership (ESOP)
Five days/year paid Community Service Time
Strong commitment to Environmental Stewardship
Stable, growing organization with a no-layoff philosophy