Customer Service Manager – Mortgage Finance

Hypoport SE

. Manage central inbound and outbound telephone and email channels for mortgage finance, home savings, and installment loans .

Posted 11/6/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage finance and administrative processes, with strong proficiency in EUROPACE and MS Office. Possesses excellent communication skills in German and a structured, solution-oriented approach to managing partner relationships.

Highest-signal resume keywords

Mortgage Finance ExperienceQualification Under Section 34i GewOProficiency In MS OfficeExcellent German Skills (C1 Level)Experience With EUROPACE

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage FinanceAdministrative TasksDocument Pre-CheckingRequest ProcessingPayout-Related Clarification

Soft Skills

Service OrientationEmpathyConcentrationTeam SpiritClear Communication

Tools & Technologies

EUROPACEBAUFINEX

Certifications & Qualifications

Qualification Under Section 34i GewO

Industry Keywords

B2B Partner ServiceMortgage BrokersFinancial Services

About the role

Key responsibilities & impact

Manage central inbound and outbound telephone and email channels for mortgage finance, home savings, and installment loans
Respond to and resolve general and specific inquiries
Perform related administrative tasks
Support sales partners in using EUROPACE
Independently clarify payout-related matters
Pre-check documents and follow up on outstanding items
Process requests in a structured manner and implement solutions administratively
Monitor service levels and availability
Coordinate between partner banks and sales partners

Requirements

What you’ll need

Completed commercial training, ideally in banking or financial services
Practical experience in mortgage finance, ideally
Qualification under Section 34i of the German Trade Regulation Act (GewO)
Excellent German skills, at least C1 level, both written and spoken
Proficiency in MS Office
Ability to quickly learn new systems and digital processes
Experience with EUROPACE and/or BAUFINEX is an advantage
Experience in B2B partner service or working with mortgage brokers is an additional plus
Strong service orientation, empathy, and ability to concentrate
Structured, solution-oriented approach to work
Team spirit and clear, reliable communication

Benefits

Comp & perks

Fully remote work possible
Team days in Lübeck four times a year
Predictable working arrangements
Sabbaticals
Workation opportunities
30 days of annual leave, with the option to add up to 20 additional days
Access to office facilities in Lübeck, Hamburg, or Berlin as needed
Individual development plan
Support for and promotion of professional development
Bicycle leasing
Subsidy for the Deutschlandticket
Company pension scheme
Employee benefits and discounts
Corporate sports programs
Annual health budget of €300
Modern software and hardware tools