Customer Service Manager, Mortgage Finance

Hypoport SE

. Manage central inbound and outbound telephone and email channels relating to mortgage finance, home savings, and installment loans .

Posted 11/6/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing inbound and outbound communication channels related to mortgage finance and installment loans, with a strong focus on customer service and administrative efficiency. Proficient in using MS Office and capable of learning new systems to support sales partners effectively.

Highest-signal resume keywords

Mortgage Finance ExperienceCustomer FocusGerman Language Skills (C1)MS Office Proficiency§34i Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage FinanceInstallment LoansAdministrative TasksDocument ReviewService Level Monitoring

Soft Skills

EmpathyConcentrationResponsibility

Tools & Technologies

EUROPACE Platform

Certifications & Qualifications

§34i Qualification

Industry Keywords

Financial ServicesBankingBusiness AdministrationSales Support

About the role

Key responsibilities & impact

Manage central inbound and outbound telephone and email channels relating to mortgage finance, home savings, and installment loans
Respond to and resolve general and specific inquiries
Perform associated administrative tasks
Support sales partners in using the EUROPACE platform
Independently clarify payout-related matters, including preliminary document reviews and following up on outstanding items
Handle requests in a structured manner and implement solutions administratively
Monitor service levels and availability
Act as an interface between partner banks and sales partners

Requirements

What you’ll need

Completed commercial or business administration training, ideally with a focus on banking, mortgage finance, or installment loans
Career changers are welcome; training in the relevant field will be provided
Excellent German language skills, at least C1 level, both written and spoken
Proficient in using MS Office
Open to learning new systems and processes
Experience in mortgage finance, installment loans, or financial services is a plus but not required
§34i qualification preferred, or willingness to obtain it during onboarding
Strong customer focus, empathy, ability to concentrate, and an authentic, responsible manner

Benefits

Comp & perks

Remote work
Sabbaticals
Workations
30 days of vacation, extendable by an additional 20 days
Office workspace available as needed for employees based in the Lübeck, Hamburg, or Berlin areas
Individual development plan
Support for and promotion of professional development
Bicycle leasing
Subsidy for the Deutschlandticket
Company pension scheme
Employee benefits and discounts
Corporate sports programs
Annual health budget of €300
State-of-the-art software and hardware tools