Customer Service Manager – Mortgage Financing

Hypoport SE

. Manage central inbound and outbound telephone and email channels relating to mortgage financing, home savings products, and consumer loans .

Posted 11/4/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing inbound and outbound communication channels related to mortgage financing and consumer loans, with a strong focus on customer service and administrative efficiency. Proficient in using the EUROPACE platform and MS Office, with excellent German language skills at C1 level.

Highest-signal resume keywords

Mortgage FinancingConsumer LendingEUROPACE PlatformMS Office ProficiencyGerman Language Skills (C1)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage FinancingConsumer LendingAdministrative TasksDocument ReviewInquiry Processing

Soft Skills

Customer-Focused AttitudeEmpathyAbility to ConcentrateProfessional Manner

Tools & Technologies

EUROPACE PlatformMS Office

Certifications & Qualifications

§34i Qualification

Industry Keywords

Financial ServicesBankingHome Savings ProductsConsumer Loans

About the role

Key responsibilities & impact

Manage central inbound and outbound telephone and email channels relating to mortgage financing, home savings products, and consumer loans
Respond to and resolve general and specific inquiries
Perform related administrative tasks
Support sales partners in using the EUROPACE platform
Independently clarify payout-related matters, including preliminary document reviews and following up on outstanding items
Process inquiries in a structured manner and implement solutions administratively
Monitor service levels and availability
Coordinate between partner banks and sales partners

Requirements

What you’ll need

Completed commercial training, ideally with a focus on banking, mortgage financing, or consumer lending
Career changers are welcome; training in this field is provided
Excellent German language skills, at least C1 level, both written and spoken
Proficiency in MS Office
Openness to new systems and processes
Experience in mortgage financing, consumer lending, or financial services is a plus but not required
§34i qualification preferred, or willingness to obtain it during onboarding
Customer-focused attitude, empathy, ability to concentrate, and an authentic, responsible professional manner
CV, employment and educational certificates, and a brief introduction/motivation statement as part of the application

Benefits

Comp & perks

Permanent position
Fully remote work possible
Four team days per year in Lübeck
Predictable working models
Sabbaticals
Workation options
30 days of annual leave, extendable by an additional 20 days
Office workspace in Lübeck, Hamburg, or Berlin as needed
Individual development roadmap
Support and encouragement for professional development
Bicycle leasing
Subsidy for the Deutschlandticket
Company pension scheme
Employee benefits and discounts
Company sports program
€300 annual health budget
State-of-the-art software and hardware tools