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IT Support Specialist – User & Application Support
Hypoport SE. Serve as the direct point of contact for colleagues at the Lübeck site regarding IT questions and issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT user support, including proficiency in Windows, macOS, and Microsoft 365 applications. Capable of effectively guiding users through technical issues while maintaining strong organizational skills and ownership.
Highest-signal resume keywords
IT User SupportMicrosoft 365 ProficiencyTicketing System ExperienceGerman Language Skills (C1)Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WindowsMacOSMicrosoft 365Ticketing SystemsCloud-Based Office TelephonyPassword ManagementTechnical DocumentationIncident AnalysisHardware ConfigurationIT Onboarding
Soft Skills
Solution-Oriented CommunicationOrganizational SkillsProcess Improvement
Tools & Technologies
Microsoft TeamsOutlook
Certifications & Qualifications
Vocational Training in IT
Industry Keywords
IT SupportHelpdeskUser SupportService Management
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Serve as the direct point of contact for colleagues at the Lübeck site regarding IT questions and issues
- Analyze incidents and support users through to successful resolution
- Prepare, install, and configure notebooks and peripheral devices
- Issue, retrieve, and ship hardware
- Provide the necessary technical equipment for new colleagues
- Support IT onboarding and ensure the smooth return of hardware during offboarding
- Support colleagues working from home or at locations without dedicated local support
- Provide telephone IT support on a rotating basis
- Handle requests relating to central applications, including cloud-based office telephony and password management
- Document solutions, processing status, and relevant information in the ticketing system in a structured manner
- Constructively challenge existing processes and contribute ideas for process improvement
- Take on and further develop additional areas of responsibility and IT services
Requirements
What you’ll need- Completed vocational training, ideally in IT; alternatively, commercial or comparable training
- Several years of practical experience in IT user support, helpdesk, or a similar role
- Career changers with relevant IT experience are welcome
- Confident use of Windows and macOS
- Proficiency in Microsoft 365 applications, particularly Microsoft Teams and Outlook
- Experience with ticketing or service management systems and structured documentation
- Ability to guide users through technical issues clearly and in a solution-oriented manner, in person, by phone, or remotely
- Strong organizational skills and a high level of ownership
- Very good German language skills, at least C1 level
- Good English language skills, at least B2 level
Benefits
Comp & perks- Trust-based working hours
- Sabbaticals
- Flexible planning of 30 vacation days
- Option to add up to 20 additional vacation days
- Training sessions, knowledge-sharing days, and Exploration Days
- Peer feedback
- Individual development programs
- Self-organization without micromanagement or traditional hierarchies
- Independent, results-oriented work
- Freedom to grow
- Opportunity to take ownership of your own topics and ideas